Experienced Remote Customer Service Representative – Animal Health Technology and Services

Join the blithequark Team: Delivering Exceptional Customer Experiences in Animal Health

blithequark is a pioneering global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're revolutionizing the industry by bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance in the world of veterinary medicine. With over 5,000 employees serving more than 100,000 customers worldwide, we're committed to making a difference.

About the Role

We're seeking a highly skilled and motivated Remote Customer Service Representative to join our growing team in Manhattan, Kansas. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our customers, ensuring their needs are met, and providing solutions that exceed their expectations. This is a unique opportunity to work in a dynamic and fast-paced environment, utilizing your excellent communication and organizational skills to drive customer satisfaction.

Key Responsibilities

• Provide prompt and considerate service to all customers, responding to their inquiries and resolving issues in a timely and professional manner.
• Ensure accurate and timely completion of all customer requests and data entry, maintaining high levels of accuracy and attention to detail.
• Maintain performance levels to specified goals, consistently meeting or exceeding key performance indicators (KPIs) and customer satisfaction targets.
• Utilize computer systems and software to efficiently manage customer interactions, track issues, and resolve problems.
• Work autonomously and as part of a team, collaborating with colleagues to share knowledge, best practices, and expertise.
• Stay up-to-date with industry developments, product knowledge, and company policies to provide informed and effective support to customers.

Education and Experience

To be successful in this role, you'll need:

• A High School Diploma or GED.
• At least 1 year of experience in a call center or animal health environment, preferably in a customer-facing role.

Skills and Abilities

We're looking for individuals with:

• Excellent knowledge of customer relations theory and practices.
• Strong computer skills, with proficiency in operating various software applications and systems.
• Attention to detail and ability to retain information readily.
• Effective communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are just a few benefits you can expect:

• Competitive hourly rate of $15.00.
• Comprehensive benefits package, including:
  • 401k savings plan with company match.
  • Paid time off and holidays.
  • Maternity, parental, and military leave.
  • Health, dental, and vision benefits.
  • Health savings accounts and flexible spending accounts.
  • Life and disability benefits.
  • Identity theft protection.
  • Pet insurance.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of animals and those who care for them. By joining our team, you'll be part of a dynamic and innovative organization that's shaping the future of veterinary medicine. Here are just a few reasons why you should consider joining us:

• Opportunity to work with a leading global animal-health technology and services company.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Flexible work arrangements and remote work options.
• Comprehensive benefits package.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and start making a difference in the lives of animals and those who care for them.

blithequark is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.