Experienced Bilingual Customer Service Representative - English/Spanish for Multinational Client Experience Management

Join the Team at blithequark: Where Customer Experience Meets Innovation

At blithequark, we're dedicated to revolutionizing the way businesses interact with their customers. As a leading provider of customer experience management solutions, we're on a mission to deliver exceptional service that exceeds expectations. Our mantra, "head, heart, and hustle," drives everything we do, from harnessing industry expertise to fostering a culture of collaboration and perseverance. We're looking for a talented Bilingual Customer Service Representative to join our team and help us make a difference in the lives of our clients and their customers.

About blithequark

blithequark is recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce. Founded on the belief that clients and their customers deserve better, we've established ourselves as a leader in multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation. With headquarters in New York City and delivery locations in Europe, Asia, and the Americas, we're poised for growth and committed to creating an inclusive employee experience for all.

Your Role: Bilingual Customer Service Representative

As a Bilingual Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers in both English and Spanish. Your primary goal will be to deliver exceptional customer experiences, resolving issues efficiently and effectively. You'll be responsible for:

• Managing each contact interaction with customer satisfaction as your top priority
• Identifying customers' needs, clarifying information, researching issues, and providing solutions
• Informing customers by explaining procedures, answering questions, and providing information
• Delivering on commitments and following through on promises
• Resolving customer issues same day, or at most within 24 hours
• Providing accurate information to customers at all times
• Listening carefully to understand the true customer question
• Interacting with customers by asking probing questions to identify needs and provide proper solutions

Requirements

To succeed as a Bilingual Customer Service Representative at blithequark, you'll need:

• High School diploma or equivalent required
• A passion for delivering stand-out customer experiences
• Excellent verbal and written communication skills in both English and Spanish (C2 proficiency)
• Ability to ask probing questions and resolve problems effectively
• Intermediate proficiency with PC navigation and online systems (e.g., Office, G Suite)
• Experience in a call center industry preferred
• Flexible scheduling and availability to work a variety of shifts, including weekends, overnights, holidays, or extra shifts
• Ability to work in multiple online systems simultaneously

What We Offer

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and rewarding. Here are just a few benefits of joining our team:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling and work arrangements
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Inclusive and diverse company culture

Why Join blithequark?

At blithequark, we believe that everyone deserves to be their authentic self. We're committed to creating an inclusive employee experience that values diversity, equity, and inclusion. Here are just a few reasons why you should consider joining our team:

• Make a difference in the lives of our clients and their customers
• Work with a talented and dedicated team
• Enjoy a dynamic and supportive work environment
• Develop your skills and advance your career
• Be part of a company that's shaping the future of customer experience

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a team that's making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Come as you are, because you matter at blithequark. We're excited to welcome you to our team!