Experienced Retail Sales Associate – Customer Service and Store Operations Expertise Required for Immediate Hire in Muncie, IN

Introduction to Dollar General

Dollar General is a leading retail company that has been delivering value to shoppers for over 80 years. Our mission is built around Serving Others, and we value each and every one of our employees. We believe that the unique strengths and perspectives that each individual brings make a significant difference in our organization. At Dollar General, we are committed to providing a wide range of career opportunities, whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center, or with our Private Fleet Team.

Job Overview

We are seeking an experienced and skilled Sales Associate to join our team in Muncie, IN. As a Sales Associate, you will act as the point of contact for customers, assist in setting and maintaining plan-o-grams and programs, stock merchandise adequately, and perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and are looking to grow their career in a fast-paced retail environment.

Key Responsibilities

• Unload trucks and receive, open, and unpack cartons and totes, storing merchandise in the stock room or moving it directly to the sales floor
• Build merchandise displays and stock merchandise, rotating and facing merchandise on shelves to maintain a visually appealing store environment
• Restock recovered merchandise and assist customers by locating merchandise and answering questions
• Bail cardboard, take out trash, dust and mop store floors, clean the restroom and stockroom, and perform other tasks as necessary to maintain a clean and safe store environment
• Comply with company policies and procedures, including safety policies and practices
• Greet customers, operate the cash register and flatbed scanner, and collect payment from customers, making change as needed
• Assist with ordering merchandise using hand-held scanners, as needed, and clean the front end of the store and help set up sidewalk displays when necessary

Essential Qualifications

To be successful in this role, you will need:

• Effective interpersonal and oral communication skills, with the ability to communicate clearly and professionally with customers and colleagues
• Understanding of safety policies and practices, with the ability to comply with company procedures and maintain a safe working environment
• Ability to read and follow plan-o-gram and merchandise presentation guidance, with attention to detail and a focus on maintaining a visually appealing store environment
• Knowledge of basic cash handling procedures, with the ability to operate a cash register and handle customer transactions accurately
• Basic mathematical skills, with the ability to perform calculations and handle customer transactions accurately
• Ability to perform IBM cash register functions, with the ability to learn and adapt to new technology and systems

Preferred Qualifications

While not required, the following qualifications are preferred:

• High school diploma or equivalent, with a focus on education and career development
• Previous retail experience, with a focus on customer service and sales
• Ability to work in a fast-paced environment, with a focus on adaptability and flexibility
• Ability to lift up to 40 pounds, with occasional lifting of up to 55 pounds, and frequent bending, stooping, and kneeling

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, with the ability to communicate clearly and professionally with customers
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers
• Ability to work in a fast-paced environment, with a focus on adaptability and flexibility
• Attention to detail, with a focus on maintaining a visually appealing store environment and ensuring accuracy in customer transactions
• Ability to learn and adapt to new technology and systems, with a focus on continuous learning and development

Career Growth Opportunities