**Experienced Senior Learning Specialist – Driving Excellence in Customer Service Training at blithequark**

Are you a passionate and innovative Learning Specialist with a knack for creating exceptional training experiences? Do you thrive in a dynamic environment where you can make a meaningful impact on customer service excellence? Look no further than this exciting opportunity to join blithequark's ABCS Learning Delivery team as a Senior Learning Specialist. At blithequark, we're committed to revolutionizing the way we deliver customer service, and we're seeking a seasoned Learning Specialist to lead the charge. As a key member of our team, you'll have the opportunity to shape the learning experience for up to 30 Customer Support Associates, driving long-term success and exceptional customer satisfaction. **About blithequark's ABCS Learning Delivery Team** blithequark's ABCS Learning Delivery team is a dynamic and innovative group of professionals dedicated to creating exceptional training experiences that drive customer service excellence. We're passionate about empowering our Customer Support Associates with the knowledge, skills, and confidence they need to deliver world-class service to our customers. As a Senior Learning Specialist, you'll be part of a team that's committed to continuous improvement, innovation, and excellence in all that we do. **Key Responsibilities** As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. Your key responsibilities will include: * Supervising structured learning metrics and overseeing results for the assigned territory and region * Managing live performance metrics end-to-end for the assigned territory * Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches * Maintaining data and analysis through reports on Excel (as per business requirements) * Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time * Partnering with operational stakeholders as a key point of contact for the Learning Experience team * Identifying and certifying learning coaches * Leading individual improvement projects to enhance business performance * Driving quality and learning metrics * Conducting chime sessions and classroom sessions with stakeholders **Essential Qualifications** To be successful in this role, you'll need: * 2+ years of experience in training delivery roles * 1 year of experience in Customer Service or customer service-related work experience * Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software * Highly accurate and fluent in Japanese and English (spoken and written) * Flexible to work within a 24/7 x 365 days global team across a variety of time zones * Knowledge of adult learning, content design, and facilitation * Experience as a trainer, corporate training specialist, or related position * Project management skills with the ability to supervise multiple projects * Strong ability to multi-task **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience working in a similar role within a global organization * Familiarity with adult learning theories and instructional design principles * Proven track record of improving training metrics and driving business results * Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels **What We Offer** As a Senior Learning Specialist at blithequark, you'll enjoy a range of benefits, including: * Competitive salary and bonus structure * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options * Access to cutting-edge training and development resources * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and innovative Learning Specialist with a passion for creating exceptional training experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong commitment to excellence, innovation, and customer satisfaction, we're shaping the future of customer service and support. Join our team and be part of something amazing! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job