Seasonal Customer Service Representative - Remote (Healthcare) - Propel Your Career with a Global Leader in Customer Experience
Join the Concentrix Team as a Seasonal Customer Service Representative - Remote (Healthcare)
Are you ready to take your career to the next level with a forward-thinking global organization that prioritizes its people? Do you want to be part of a vibrant community that values diversity, equity, and inclusion? Look no further than Concentrix, a leading provider of customer experience (CX) solutions and tech-powered innovation. We're seeking a talented and compassionate Seasonal Customer Service Representative - Remote (Healthcare) to join our team and help drive success for our clients.
About Concentrix and Our Culture
At Concentrix, we're proud to be a people-first organization that fosters a culture of belonging and inclusivity. Our team members from 70+ countries are united in their passion for delivering exceptional customer experiences and supporting each other's success and well-being. We're committed to providing a work environment that is engaging, challenging, and rewarding, with opportunities for growth and development.
As a remote Customer Service Representative (Seasonal, Healthcare), you'll be part of a diverse team that is dedicated to helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. You'll have the opportunity to work from home and enjoy a flexible schedule, while also being part of a global community that values collaboration and teamwork.
Career Growth and Personal Development
At Concentrix, we believe in investing in our people and providing them with the tools and resources they need to succeed. As a Seasonal Customer Service Representative - Remote (Healthcare), you'll have access to:
- FREE Learning and Leadership Development programs designed to help you achieve your career goals
- Comprehensive training and support to ensure your success in the role
- Mentorship programs that will help you navigate your career journey
- Opportunities for career advancement and growth, with about 80% of our managers and leaders promoted from within
What You'll Do In This Role
As a Customer Service Representative (Seasonal, Healthcare) working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Helping customers with healthcare needs, such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more
- Tracking, documenting, and retrieving information in databases
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- 2+ years of call center experience
- Experience in a healthcare-related field or benefits/insurance organization preferred
- Open availability, as our client is open 24/7
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- High-speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
Skills and Competencies Required for Success
To excel in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Compassion and empathy for customers and their needs
- Strong attention to detail and organizational skills
What's In It For You
As a valued member of our team, you'll enjoy:
- A starting wage between $15 and $20 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Work Environment and Company Culture Highlights
At Concentrix, we're proud of our company culture and work environment. Here are a few highlights:
- We're a people-first organization that prioritizes diversity, equity, and inclusion
- We offer flexible work arrangements, including remote work options
- We have a strong commitment to employee engagement and recognition
- We provide opportunities for career growth and development
- We're a global organization with a diverse team of professionals
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary and benefits
- Paid time off and holidays
- Health insurance and wellness programs
- Retirement savings plan
- Employee recognition and reward programs
Persuasive Conclusion
If you're looking for a rewarding and challenging career opportunity with a global leader in customer experience, look no further than Concentrix. As a Seasonal Customer Service Representative - Remote (Healthcare), you'll have the opportunity to make a real difference in the lives of our customers, while also growing your skills and advancing your career. Apply today and take the first step towards a fulfilling new role!
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