Senior Analyst, Global Dining Business Enablement & Operations - Remote - American Express

Join the American Express Team as a Senior Analyst, Global Dining Business Enablement & Operations

American Express is seeking a highly skilled and experienced Senior Analyst to join our Global Dining Business Enablement & Operations team. As a Senior Analyst, you will play a critical role in driving key initiatives and processes that enable our Global Dining organization to continue scaling and delivering best-in-class experiences for our customers. This is a unique opportunity to work with a talented team and contribute to the growth and success of our global dining business.

About American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Our company is built on a commitment to back our customers, communities, and each other. We strive to create a work environment where everyone is seen, heard, and feels like they belong. Our company values and powerful backing promise guide us in providing the world's best customer experience every day.

About the US Consumer Services Team

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels.

About Resy

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative global SaaS platform, built on the promise of access and unforgettable experiences.

About the Business Enablement & Operations Team

The Business Enablement & Operations team has a pivotal role in supporting the development and control environment for American Express Global Dining. This team is critical to building partnerships with risk subject matter experts across Amex and driving forward operational processes to enhance the user, guest, restaurant, and Card Member dining experience.

Key Responsibilities

• Deliver and action on requirements for internal governance processes through collaboration with internal and external partners
• Collaborate with partners on key cross-functional initiatives that will enable our global dining business to scale and implement long-term procedures and practices
• Provide cross-functional collaboration with other teams across our global dining organization on business needs
• Contribute to continual process improvement or re-engineering activities to increase agility and speed to market
• Support Issue & Complaints Management for Global Dining Business, developing solutions to stop harm and implement long-term controls

Essential Qualifications

• Bachelor's Degree preferred or equivalent experience
• Exceptional interpersonal, communication, and influencing skills with the ability to work with team members across different functions and with colleagues at all levels
• Exceptional organizational skills and attention to detail. Skill in driving results against aggressive timelines, managing multiple priorities, and executing flawlessly
• Strong mix of analytical and critical thinking skills to implement impactful solutions that drive results
• A self-starter with an ability to excel in a dynamic, ever-changing or ambiguous environment as required
• Ability to work with partners and across internal teams to effectively manage projects and meet timelines
• Passion for restaurants and desire to work on the dining landscape

Preferred Qualifications

• Experience working in a similar role or industry
• Knowledge of global dining platforms and SaaS technology
• Experience with project management and process improvement

Skills and Competencies

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to collaborate with cross-functional teams

Career Growth Opportunities and Learning Benefits

At American Express, we prioritize the growth and development of our colleagues. We offer a range of benefits and programs to support your career journey, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

At American Express, we strive to create a work environment where everyone is seen, heard, and feels like they belong. Our company culture is built on a commitment to back our customers, communities, and each other. We offer a flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.

Compensation, Perks, and Benefits

The salary range for this position is $55,000.00 to $105,000.00 annually, plus bonus and benefits. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits, as well as flexible working arrangements and career development opportunities.

Conclusion

If you are a motivated individual with a passion for the dining landscape and a desire to contribute to a thriving team, we encourage you to apply for this exciting opportunity. As a Senior Analyst, Global Dining Business Enablement & Operations, you will play a critical role in driving key initiatives and processes that enable our Global Dining organization to continue scaling and delivering best-in-class experiences for our customers.

Apply now and join our team as a Senior Analyst, Global Dining Business Enablement & Operations. We look forward to reviewing your application.