Remote Health Care Customer Service Representative - Work from Home Opportunity with blithequark

Join blithequark and Make a Difference in People's Lives

At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Health Care Customer Service Representative, you'll be part of a team that makes a real impact in the healthcare industry. With a culture that values individuality and promotes career growth, you'll have the opportunity to thrive and be part of a dynamic team.

About the Role

As a Healthcare Call Center Associate, you'll be the primary point of contact for customers who need assistance with telehealth-based services. You'll handle phone calls and email inquiries, providing solutions to complex problems and delivering exceptional customer experiences. Your excellent communication skills, problem-solving abilities, and empathy will help you navigate multiple systems and resolve customer issues efficiently.

Key Responsibilities:

• Handle a steady volume of incoming calls from customers, responding to inquiries and resolving issues related to insurance verifications, benefits education, billing questions, prescription issues, and technical challenges.
• Provide real-time support during time-sensitive situations, ensuring timely resolutions to customer issues.
• Navigate multiple systems to access customer information, resolve issues, and provide comprehensive solutions.
• Respond to email inquiries, providing accurate and helpful information to customers.
• Maintain a distraction-free work environment, ensuring high-quality customer interactions.
• Meet productivity and quality standards, adhering to blithequark's customer service excellence metrics.

What We Look For

We're looking for individuals with a passion for helping others, excellent communication skills, and a determination to deliver comprehensive solutions to healthcare-related inquiries. While customer service experience is a plus, it's not required. To be successful in this role, you'll need:

Essential Qualifications:

• High school diploma, GED, or college degree.
• Ability to successfully complete a 3-week virtual training class.
• High-speed internet and a distraction-free work environment.
• Ability to type 40 words per minute with 96% accuracy.
• Great problem-solving skills and ability to effectively multi-task.
• Excellent communication skills and empathy.
• Availability to work weekends and participate in a 24/7/365 operation.
• Equipment provided, and you must be hard-wired (no Wi-Fi).
• Successful completion of a background check.

Preferred Qualifications:

• Customer service experience in a healthcare or related industry.
• Previous experience working in a call center or contact center environment.
• Familiarity with telehealth-based services and healthcare operations.

Career Growth and Development

At blithequark, we're committed to helping you grow and develop your skills. As a Remote Health Care Customer Service Representative, you'll have opportunities to advance within the healthcare team and take on new challenges. Our culture promotes career growth, and we're dedicated to helping you achieve your professional goals.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and convenience of working from home. blithequark provides a comprehensive work-from-home setup, including equipment and technical support. Our company culture values individuality, teamwork, and community involvement. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a difference in people's lives.

Compensation and Benefits

We offer a competitive hourly rate of $16.50, as well as a range of benefits, including:

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work.
• Paid time off accrued after 180 days.
• Opportunities for bonuses or incentives based on business need.
• A retirement savings plan and other benefits that support your overall well-being.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply for this exciting opportunity. The application process is straightforward and takes less than 20 minutes to complete. You'll need to:

• Apply to the role and provide your basic profile information.
• Answer prescreen questions to ensure you meet the minimum requirements for the role.
• Complete a typing test to demonstrate your typing skills.
• Take a short assessment to determine your fit for the role.

We look forward to hearing from you and exploring how you can contribute to our team at blithequark!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.