Technical Support Representative I
Job Description:
• Provide direct customer support for issues related to the use of our internally developed medical software
• Respond to customer requests via phone, email, or chat
• Ask clarifying questions
• Troubleshoot software issues
• Identify issues with hardware, peripherals, and networks
• Guide customers through step-by-step solutions
• Document detailed information in our tracking system
• Update clients on resolution progress
• Assist team members
Requirements:
• Excellent written and verbal communication skills
• Experience using Windows and Microsoft Office applications
• Good interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Ability to prioritize workload and consistently meet deadlines
• Strong organizational skills; attention to detail
• Ability to learn new information quickly
• Experience or training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations are helpful, but not required
Benefits:
• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Professional development resources
• Training programs
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