Senior Associate, Customer Experience
DoorDash is seeking a Senior Associate, Customer Experience to lead strategic planning initiatives focused on improving customer experience for DashPass subscribers and loyal customers. The role will involve data analysis, developing strategies, implementing improvements, and working cross-functionally with teams in customer experience, product, engineering, and support. The ideal candidate will be analytical, communicative, and a strong problem-solver with a background in operational rigor.
Requirements
• 4+ years of experience
• Experience in the competitive or challenging environment
• Strong analytical and communication skills
• Ability to work across a breadth of disciplines and teams
Benefits
• 401k plan
• Paid parental leave
• Wellness benefits
• Commuter benefits
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• Paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
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