**Experienced Full Stack Customer Service Representative – Remote Support and Solutions**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions and services to government agencies across the United States. For over 21 years, blithequark has been a trusted partner in the public sector, deploying thousands of employees for 70 agencies in 30+ states. Our commitment to quality, productivity, and customer satisfaction has earned us a reputation as a premier service-disabled veteran-owned small business (SDVOSB). Now, we're seeking enthusiastic and experienced Remote Customer Service Representatives to join our team and help us continue to make a difference. **About blithequark** At blithequark, we're dedicated to providing exceptional service and support to our customers. Our team of experts is passionate about delivering innovative solutions that meet the unique needs of government agencies. With a scalable workforce, program management, and information processing solutions, we're well-equipped to handle complex projects and deliver results. **Job Summary** As a Remote Customer Service Representative, you'll be responsible for providing top-notch support to our customers, responding to general to moderately complex telephone calls, and troubleshooting and resolving customer issues. You'll work independently and as part of a team to ensure that our customers receive the highest level of service and support. **Responsibilities** * Respond to general to moderately complex telephone calls and troubleshoot and resolve customer issues * Answer telephone calls using an automated system and respond to general to moderately complex questions and/or forward calls to appropriate personnel * Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs) * Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry (which includes proper documentation) * Interface with team personnel, management, and customers in reference to customer service issues * Conduct outbound calls to customers in response to customer direction or other business needs * Respond to numerous phone inquiries daily * Use standard call-center technology: telephones, e-mail, and web browsers * Assist callers in finishing online applications * Fill out timesheets * Adhere to privacy rules set forth by the programs we service * Adhere to provided schedule * Connect callers with leadership as needed * Maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service * Report problems through an easy online system * Respond to telephone inquiries within set time parameters * Complete all assigned training as necessary **Qualifications** * High School diploma or equivalent required * Minimum one (1) year of customer service experience required * Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps * Experience working with computer software, customer relationship management tools, and telephone technology * Experience working with and skilled in the use of help desk software * Ability to utilize problem-solving skills in complex situations * Excellent communication skills, both written and oral * Ability to work independently and as a team **Physical Requirements and Work Environment** * All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines) * Prolonged sitting throughout the workday with occasional mobility required * Corrected vision within the normal range * Hearing within normal range. A device to enhance hearing may be provided if needed * Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone **Benefits** * Competitive hourly rate of $18.00 per hour * Medical, dental, vision, and 401k benefits available * Comprehensive training program to ensure your success in the role * Opportunities for career growth and advancement * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and speed test results. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. We are an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) and are proud to serve government agencies across the United States. **Reasonable Accommodation** If you require alternative methods of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to ensure that all candidates have an equal opportunity to participate in the hiring process. **Texting Notice** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job