Operations Coordinator, Inflight

About the position Responsibilities • Act as the liaison with local and system departments including IOC, Control Center, Customer Care, and Crew Scheduling. • Oversee Flight Service base operational reliability and engage in communication and accountability. • Handle operational events and deploy Flight Service Management for crew assistance or delay mitigation. • Coordinate responses to Flight Attendant injuries and aircraft emergencies, providing base guidance and support. • Notify rescheduled and reassigned Flight Attendants traveling through the base. • Review flights for potential crew misconnects and provide status updates on department reliability. • Coordinate with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing as necessary. • Assist with administrative duties such as delay investigations and operational reports. • Investigate and document delays related to Right Start, IPD, IFS, and Catering. • Implement selected policies and ensure established guidelines are followed and enforced. • Conduct coaching and counseling as appropriate. • Assist with Flight Attendant reasonable cause drug and alcohol testing. • Provide support for Flight Attendant Tablets. Requirements • High School diploma or GED equivalency. • Experience with PC, Sabre, DECS, and RES. • Bachelor's degree preferred or equivalent work experience. • Completion of Flight Attendant training as prescribed by the FAA is strongly preferred. • Current experience in Passenger Service, Passenger Sales, or Crew Scheduling is preferred. • Knowledge of company on-time performance goals and dependability metrics. • Understanding of working with a contract labor group is desirable. • Sound judgment and strong decision-making skills. • Ability to work independently and collaboratively. • Ability to prioritize, multi-task, and manage several events simultaneously. • Ability to work under demanding operational conditions. • Excellent interpersonal, oral, and written communication skills. • Flexibility to work all shifts, holidays, and overtime as required. Nice-to-haves • Knowledge of company on-time performance goals and dependability metrics. • Understanding of working with a contract labor group. Benefits • Travel perks for employees and their families to explore 365 destinations. • Health benefits including dental, vision, and prescription coverage from day one. • Access to wellness programs and resources. • 401(k) program available upon hire with employer contributions after one year. • Employee Assistance Program and pet insurance. • Discounts on hotels, cars, cruises, and more. Apply tot his job Apply To this Job