Experienced Virtual Assistant and Support Specialist – Remote Sales Team Administration and Customer Relationship Management

Welcome to IDEAZ

Located in the heart of Glastonbury, Connecticut, IDEAZ is a pioneering product design and engineering firm that has been at the forefront of innovation and excellence. Our dynamic company is driven by a passion for creating cutting-edge solutions that transform industries and improve lives. As we continue to grow and expand our reach, we are seeking a highly skilled and motivated Virtual Assistant and Support Specialist to join our team. If you are a talented individual with a flair for administration, sales support, and customer relationship management, we invite you to explore this exciting opportunity and be a part of our journey to success.

Job Summary

We are on the lookout for a dedicated and organized Virtual Assistant and Support Specialist who can provide top-notch assistance to our sales team. As a key member of our team, you will be responsible for supporting and tracking sales and marketing activities, ensuring seamless communication with customers, and contributing to the overall growth and success of our company. If you are a self-starter with excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional results, we would love to hear from you.

Key Responsibilities

• Maintaining and updating supplier, sales, and customer records to ensure accuracy and efficiency
• Keeping track of the sales team's communication with customers, including emails, phone calls, and meetings
• Supporting the preparation and filing of sales contracts and agreements, ensuring timely and accurate completion
• Conducting research for potential sales leads and pitches, identifying new business opportunities and providing valuable insights to the sales team
• Assisting with lead and account management, including data entry and reporting from our Client Relationship Management (CRM) system, Hubspot
• Coordinating trade show planning and management, ensuring successful event execution and maximum ROI
• Performing other related duties as requested, including administrative tasks, data analysis, and special projects

Requirements and Qualifications

To be considered for this exciting opportunity, you should have:

• Minimum 3-5 years of administrative experience, preferably in sales support administration or a similar role
• Demonstrable experience with data entry and reporting from CRM systems, such as Hubspot
• Proficiency in Microsoft Office package, including Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication skills, with the ability to craft compelling emails, reports, and presentations
• Exceptional interpersonal skills, with a proactive approach to problem-solving and a strong ability to build relationships with customers, colleagues, and stakeholders
• Able to multi-task and work quickly, under changing circumstances and priorities, with a strong focus on accuracy and attention to detail
• Proven ability to maintain confidentiality and handle sensitive information with discretion
• Must be detail-oriented, a self-starter, and have strong follow-up skills, with the ability to work independently and as part of a team

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a remote or virtual environment, with the ability to stay motivated and focused in a home-based setting
• Familiarity with sales and marketing principles, including lead generation, account management, and customer relationship building
• Knowledge of design and engineering principles, including product development, prototyping, and testing
• Certification in administration, sales, or marketing, such as CAP, CPS, or CMS

Skills and Competencies

To succeed in this role, you should possess the following skills and competencies:

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
• Proactive approach to problem-solving, with a strong ability to analyze problems, identify solutions, and implement effective fixes
• Strong attention to detail, with a focus on accuracy, quality, and timeliness
• Ability to work independently and as part of a team, with a strong commitment to collaboration, teamwork, and mutual support

Career Growth and Learning Benefits

At IDEAZ, we are committed to the growth and development of our employees. As a Virtual Assistant and Support Specialist, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship, with a focus on sales support administration, customer relationship management, and design and engineering principles
• Professional certification and development programs, including administration, sales, and marketing certification
• Opportunities for career advancement, including promotions, lateral moves, and special projects
• Access to industry events, conferences, and trade shows, with opportunities to network, learn, and stay up-to-date with the latest trends and technologies

Work Environment and Company Culture

At IDEAZ, we pride ourselves on our dynamic and supportive work environment. As a Virtual Assistant and Support Specialist, you will be working remotely, with the flexibility to create your own schedule and work at times that suit you best. Our company culture is built on the following values:

• Collaboration and teamwork, with a strong focus on mutual support, respect, and open communication
• Innovation and creativity, with a commitment to staying ahead of the curve and pushing the boundaries of what is possible
• Customer satisfaction, with a focus on delivering exceptional results, exceeding expectations, and building long-term relationships
• Employee growth and development, with a commitment to training, mentorship, and career advancement opportunities

Compensation, Perks, and Benefits

We offer a competitive salary range of $16.00 - $22.00 per hour, depending on experience, with opportunities for bonuses, incentives, and rewards. Our benefits package includes:

• 401(k) plan, with employer matching and vesting schedules
• Flexible schedule, with the ability to work from home and create your own schedule
• Opportunities for career advancement, including promotions, lateral moves, and special projects
• Access to industry events, conferences, and trade shows, with opportunities to network, learn, and stay up-to-date with the latest trends and technologies

Conclusion

If you are a motivated and organized individual with a passion for sales support administration, customer relationship management, and design and engineering, we encourage you to apply for this exciting opportunity. As a Virtual Assistant and Support Specialist at IDEAZ, you will be part of a dynamic and supportive team, with access to training and development opportunities, career growth, and a competitive salary and benefits package. Don't miss out on this chance to join our team and contribute to our continued growth and success. Apply now and take the first step towards an exciting and rewarding career with IDEAZ!

Apply today and become a part of our innovative team!