Experienced Virtual Receptionist/Legal Intake Specialist - Work from Home - Customer Service Representative for Law Firms in the United States and Canada

About Us

At Back Office Betties, we pride ourselves on being a boutique virtual receptionist and virtual assistant service for law firms in the United States and Canada. Our mission is to provide world-class customer service experience to our clients, and we're looking for talented individuals to join our team as Virtual Receptionist/Legal Intake Specialists. If you're a friendly, tech-savvy, and confident problem solver who is service-oriented, we want to hear from you!

About the Role

We're seeking a highly motivated and detail-oriented Virtual Receptionist/Legal Intake Specialist to join our team. As a Virtual Receptionist/Legal Intake Specialist, you will be the first point of contact for our clients' callers, providing exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQs, taking messages, and transferring calls. This is a fast-paced environment, and you'll be working with a variety of law firms, each with their unique needs and requirements.

Key Responsibilities

• Answer and handle calls from clients' callers, providing exceptional customer service and resolving issues in a timely and professional manner
• Provide detailed call handling instructions, scheduling appointments, and answering FAQs to ensure seamless communication between clients and their callers
• Take messages and transfer calls to the appropriate person or department, ensuring that all calls are handled efficiently and effectively
• Work closely with our team to ensure that all calls are handled in accordance with our clients' policies and procedures
• Participate in ongoing training and development to stay up-to-date on the latest industry trends and best practices
• Meet and exceed performance metrics, including call volume, call quality, and client satisfaction

Requirements

To be successful in this role, you'll need to possess the following skills and qualifications:

• Customer Service Experience: Previous experience in customer service or a related field is preferred, but not required. We provide comprehensive training to ensure that you have the skills and knowledge needed to succeed in this role.
• Technical Skills: You'll need to be comfortable using technology, including computers, phones, and software applications. We provide all the equipment you'll need to perform your job duties.
• Communication Skills: Excellent communication and interpersonal skills are essential for success in this role. You'll need to be able to communicate effectively with clients, callers, and your team members.
• Problem-Solving Skills: You'll need to be able to think critically and solve problems in a timely and professional manner.
• Availability: You'll need to be available to work a variety of shifts, including mornings, afternoons, and evenings, Monday through Friday.
• Location: You'll need to reside in AZ, NV, TX, PA, or FL.
• Quiet Home Office Space: You'll need to have a quiet home office space with minimal background noise.
• Internet Speed: You'll need to have an internet speed of 75+ MBPS. We recommend using a wired Ethernet connection instead of Wi-Fi.

Benefits

We offer a comprehensive benefits package to our employees, including:

• No Work on Weekends: We're a Monday-to-Friday operation, so you'll have the weekends off to relax and recharge.
• Work from Home: You'll have the flexibility to work from home, which means you can create a comfortable and productive workspace that suits your needs.
• Competitive Pay: We offer a competitive hourly rate of $16 for non-bilingual and $18 for bilingual (Spanish and English) employees.
• Internet Reimbursement: We'll reimburse you for your internet costs, so you can focus on your work without worrying about the expenses.
• Bereavement Leave: We offer bereavement leave for the loss of a friend or family member, as well as a furry loved one.
• Biannual Wellness Days: We believe in taking care of our employees' physical and mental health, which is why we offer biannual wellness days.
• Paid Holidays: You'll receive paid holidays, so you can enjoy time off with your loved ones.
• PTO and Sick Leave: You'll have access to paid time off (PTO) and sick leave, so you can take care of yourself when you need to.
• Health, Dental, and Vision Insurance: We offer comprehensive health, dental, and vision insurance to our full-time employees.
• 401k: We offer a 401k plan to our full-time employees, so you can save for your future.
• Four-Month Snoo Rental: We offer a four-month Snoo rental to all expectant Betties for their baby.
• Bonusly: We use a peer-to-peer recognition software called Bonusly, which allows you to earn points for gift cards and prizes.
• $100 a Year to Grow: We offer $100 a year to grow, which you can use to purchase courses, attend conferences, or pursue other professional development opportunities.
• Biannual Wellness Months: We send you a customized box full of goodies or a Massage Envy gift card, and we host an entire month of wellness tips, trainings, and a wellness virtual team event.
• Virtual Team Gatherings: We gather either monthly or bimonthly for a fun team event, such as a taco cooking class, a virtual costume party with trivia and prizes, or a tour of a farm in Australia.
• Dream Granting: When it's time to celebrate you, we want to celebrate in a way that will help you achieve your dreams. Past dream grants include a Pink Jeep Tour in Sedona, an entire day at a spa, and wine tasting with giraffes.
• American Dream Program: We believe in helping our employees achieve their goals, which is why we offer the American Dream Program. We'll give any Bettie purchasing a home $1,000 towards their down payment.

Why Join Our Team?

We're a dynamic and supportive team that's passionate about providing world-class customer service experience to our clients. We believe in creating a positive and inclusive work environment that allows our employees to grow and thrive. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we want to hear from you!

How to Apply

To apply for this role, please submit your resume and a cover letter explaining why you're the perfect fit for this position. We can't wait to hear from you!