**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

Are you a customer-focused sales professional with a passion for technology and delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading innovator in the telecommunications industry, as an Experienced Customer Sales and Service Representative. In this role, you will be the face of blithequark, providing top-notch customer service and sales support to our valued customers while driving sales growth and customer satisfaction. **About blithequark** At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. We are a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers. **What You’ll Be Doing** As an Experienced Customer Sales and Service Representative, you will be responsible for delivering an exceptional customer experience to our valued customers. Your superior sales and customer service skills, combined with your excitement for technology, will enable you to: * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service * Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark’s products and services to effectively service and retain customers * Identify customer needs and proactively offer our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Respond to requests from customers about blithequark products and services * Verify service order accuracy and completeness and make corrections/changes, as needed * Negotiate the collection of overdue bills * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Manage various systems and work tools while engaging on the phone with customers **What We’re Looking For** We are seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years’ relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced sales environment * Proven track record of meeting or exceeding sales goals * Strong knowledge of blithequark’s products and services * Experience with sales and customer service software and systems **What We Offer** At blithequark, we offer a comprehensive benefits package that includes: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance * Tuition assistance * Award-winning total rewards package **Compensation** The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **Work Environment** In this remote role, you will work from home with occasional in-person trainings and meetings. You must live within 75 miles of the current reporting location for the life of the contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc. **Equal Employment Opportunity** We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you are a motivated and customer-focused sales professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We look forward to hearing from you! Apply Job! Apply for this job