Experienced Customer Service Representative – Full-Time Work from Home Opportunity with blithequark to Inspire Fundraising and Make a Difference

Welcome to blithequark

At blithequark, we are on a mission to inspire fundraising and provide a warm and friendly voice to the largest and most respected charities. Our team is passionate, engaged, and extremely effective in raising funds for important causes around the globe. We believe in the power of teamwork, customer connections, and having fun while making a difference. As a Canadian agency, we are committed to employment equity and diversity, and we welcome applications from all qualified candidates.

About the Role

We are seeking an experienced Customer Service Representative to join our team of professional fundraisers. As a full-time, zero-commission, outbound, work-from-home position, you will have the opportunity to elevate your career and use your skills to help make our world a better place. Each day and each call can be different, as you find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. You will thank, connect, engage, and inspire, always looking for creative new ways to delight on every call.

Key Responsibilities

• Provide exceptional customer service to existing supporters of our charitable partners
• Raise funds for important causes around the globe through outbound calls
• Find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly
• Thank, connect, engage, and inspire donors through creative and personalized interactions
• Work collaboratively with our team to achieve fundraising goals and objectives
• Participate in training opportunities, lunch-and-learns, and workshops to continuously improve your skills and knowledge

What We Offer

At blithequark, we offer a competitive compensation package and a range of benefits, including:

• Permanent, full-time employment with consistent hours and growth opportunities
• $20.00 - $24.00 hourly, plus bonuses
• Engagement with world-class charitable organizations
• 100% paid training and health benefits (after 3 months)
• Training opportunities, lunch-and-learns, and workshops to support your professional development
• Team culture and activities, including ice breakers, community events, and social gatherings

Requirements and Qualifications

To be successful in this role, you should have:

• A minimum of 2 years' customer service and call centre experience
• Excellent communication and interpersonal skills, with a passion for talking to people and building relationships
• Availability to work 1:00pm to 10:00pm Mon-Thu and 10:00am to 7:00pm Fri (EST), with occasional Saturday shifts (10:00am to 5:00pm)
• Technical savviness and self-reliance, with the ability to work independently in a home office setting
• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• A professional work-from-home office space, with a high-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. You can expect:

• Ongoing training and coaching to help you achieve your goals and objectives
• Opportunities for advancement and career progression within the company
• A collaborative and supportive team environment, with regular feedback and recognition
• Access to professional development resources, including workshops, webinars, and conferences

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. You can expect:

• A dynamic and supportive team environment, with a focus on teamwork and collaboration
• Regular social events and activities, including team-building exercises and community outreach programs
• A commitment to employment equity and diversity, with a focus on creating a welcoming and inclusive workplace
• Flexible working arrangements, including the ability to work from home and set your own schedule

Compensation and Benefits

At blithequark, we offer a competitive compensation package, including:

• A hourly rate of $20.00 - $24.00, plus bonuses
• 100% paid training and health benefits (after 3 months)
• Opportunities for advancement and career progression, with corresponding salary increases
• A range of perks and benefits, including flexible working arrangements, professional development opportunities, and social events

Conclusion

If you are a motivated and passionate customer service professional looking to make a difference, we encourage you to apply for this exciting opportunity with blithequark. As a full-time, work-from-home position, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Don't miss out on this chance to elevate your career and contribute to a meaningful cause. Apply today and join our team of professional fundraisers!