**Hybrid Customer Service Consultant – Join blithequark's Dynamic Team**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? Look no further! blithequark is seeking a highly skilled Hybrid Customer Service Consultant to join our team at our Evansville, IN location. As a Hybrid Customer Service Consultant, you will play a vital role in providing top-notch support to our customers through various channels, including telephone, email, e-care, correspondence, TTY, and online chat.
**About blithequark**
blithequark is a leading organization that values innovation, customer satisfaction, and employee growth. Our dynamic and evolving work environment is designed to foster continuous improvement, flexibility, and adaptability. We believe in empowering our employees to make a meaningful impact on our customers' lives, and we're committed to providing the resources and support needed to succeed.
**Job Summary**
As a Hybrid Customer Service Consultant, you will be responsible for handling telephone and virtual customer contacts, troubleshooting and resolving customer-impacting issues, and engaging with third-party vendors and suppliers as needed. You will also be required to remain proficient in billing, rate plans, and feature matters, as well as identify, track, and trend issues for root cause elimination.
**Key Responsibilities**
* Handle telephone and virtual customer contacts in a professional and courteous manner
* Assist with inquiries received via various channels, including email, e-care, correspondence, TTY, and online chat
* Troubleshoot and resolve customer-impacting issues in a timely and effective manner
* Engage third-party vendors and suppliers as needed to resolve customer issues
* Remain proficient in billing, rate plans, and feature matters to provide accurate and up-to-date information to customers
* Identify, track, and trend issues for root cause elimination to improve customer satisfaction and reduce repeat issues
**Essential Qualifications**
* At least one year of customer service experience, preferably in a call center environment
* Advanced typing/keyboarding skills (at least 40 wpm)
* Proficient in troubleshooting and resolving customer issues
* Strong communication skills, both verbal and written
* Ability to communicate effectively with customers, colleagues, and third-party vendors
* Flexibility to work in an evolving environment with changing priorities and deadlines
* Ability to complete all required training and adhere to blithequark's policies and procedures
**Preferred Qualifications**
* Call center experience
* Experience with billing, rate plans, and feature matters
* Knowledge of AT&T's products and services
* Experience with e-care, correspondence, TTY, and online chat
**Education Requirements**
* High school diploma or equivalent is preferred
**Experience Requirements**
* At least one year of relevant experience in customer service, preferably in a call center environment
**Career Growth and Development Opportunities**
blithequark offers paid training and resources to encourage career growth and development. As a Hybrid Customer Service Consultant, you will gain experience with the latest technology, devices, and products, and have the opportunity to explore various fields within customer service and beyond. Our career possibilities are limitless, and we're committed to helping you achieve your career goals.
**Work Environment and Company Culture**
blithequark promotes a dynamic and evolving work environment that focuses on continuous improvement and customer satisfaction. Our company values flexibility and adaptability in our employees to meet customer and competitive demands. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.
**Compensation and Benefits**
The Premier Service Consultants earn a competitive hourly rate of $19.61. You will also receive a $2,500.00 sign-on bonus paid out in three installments as follows:
* First payment of $500.00 paid 30 days after hire date
* Second payment of $1,000.00 paid 6 months after hire date
* Third payment of $1,000.00 paid 1 year after hire date
You will also receive a comprehensive benefits package, including:
* Medical/dental coverage
* 401(k) plan
* Tuition reimbursement
* Paid time off
* 50% employee discount on eligible blithequark wireless plans, wireless accessories, blithequark Internet, and blithequark phone services
**Why Work in Evansville, IN?**
Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!