Experienced Weekend Customer Service Representative - Full Remote Opportunity in the US, Utilizing Excellent Communication Skills to Deliver Top-Notch Service

Welcome to blithequark

blithequark is a leading provider of versatile and tech-savvy contact center and debt collections services for the world's largest brands. With a coast-to-coast presence in the US, we specialize in various business process outsourcing efforts, including contact center work, IT as a Service, and debt collections. Our clients have included top-tier companies such as a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and government contracts. As a fast-paced and quickly growing company, we are looking to expand multi-fold over the next few years and are seeking talented individuals to join our team.

About the Role

We are seeking an experienced and skilled Customer Service Representative to join our team on a full remote basis, working weekends only. As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients and customers, responding to inquiries, resolving issues, and delivering top-notch support. This is a challenging yet rewarding role that requires a high level of character, intelligence, communication ability, and personal motivation. If you are a self-motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Communicate with customers via inbound phone calls, email, live chat, or other means as needed, providing timely and effective support
• Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats, while maintaining high standards of professionalism and customer service
• Record detailed notes of customer communication, maintaining accurate and up-to-date records
• Create lifelong customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner, demonstrating the customer's value
• De-escalate situations involving dissatisfied customers, providing courteous and efficient responses in a timely and friendly manner
• Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible, sharing knowledge and best practices to drive continuous improvement
• Operate in a remote work environment, utilizing proficient computer skills and technical knowledge to deliver exceptional results
• Adapt to a fast-paced and ever-changing work environment, demonstrating flexibility and a willingness to learn and grow
• Maintain consistent and undivided attention to assigned responsibilities, prioritizing tasks and managing time effectively
• Other duties as assigned, contributing to the overall success of the team and the organization

Required Skills and Abilities

To be successful in this role, you will need to possess the following skills and abilities:

• Clear and articulate telephone voice without major background noise or distractions
• Ability to plan, prioritize, and organize workloads, managing multiple tasks and responsibilities
• Self-motivation with strong communication skills, excellent decision-making skills, and the ability to learn quickly
• Reliable and consistent work performance, with a strong commitment to delivering exceptional customer service
• Experience with a multi-line phone system, as well as computer skills including Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing
• Upbeat and positive attitude, with a passion for customer service and a desire to deliver exceptional results
• Ability to maintain the reputation of blithequark and any assigned clients, demonstrating a high level of professionalism and integrity
• Ability to adapt to change in a rapidly expanding dynamic organization, with a willingness to learn and grow

Qualifications and Education

The ideal candidate will possess the following qualifications and education:

• Independent self-starter with excellent time management skills, able to work effectively in a remote environment
• Strong customer service skills, with 1-3 years of experience in a customer service capacity
• High School diploma or GED required, with a strong commitment to ongoing learning and development
• Must be at least 18 years of age, with a reliable computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)
• This position is weekends only, with a start time of 2 PM or 5 PM EST, requiring flexibility and a willingness to work non-traditional hours

Physical Requirements

The physical requirements of this role include:

• Prolonged periods sitting at a desk and working on a computer and telephone
• Must be able to lift up to 15 pounds at times, with occasional requirements for physical activity

Equal Employment Opportunities

blithequark provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional growth. As a Customer Service Representative, you will have access to ongoing training and development programs, designed to enhance your skills and knowledge and support your long-term career goals. Our fast-paced and dynamic environment provides a unique opportunity to learn and grow, with a talented team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a strong focus on teamwork and collaboration. We believe in fostering a positive and inclusive company culture, where employees feel valued and supported. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and contribute to the overall success of the organization. We are committed to providing a flexible and supportive work environment, with a range of benefits and perks designed to support your well-being and job satisfaction.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for a range of benefits, including competitive compensation, opportunities for career advancement, and a comprehensive benefits package. Our benefits include:

• Competitive hourly rate
• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Flexible work arrangements, including remote work options
• Opportunities for professional development and ongoing training
• Recognition and reward programs, designed to recognize and reward outstanding performance

Conclusion

If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a talented team of professionals who are dedicated to delivering exceptional customer service. With a range of benefits and perks, including competitive compensation, opportunities for career advancement, and a comprehensive benefits package, this is a unique opportunity to join a dynamic and growing organization. Apply today to take the first step in your career with blithequark!