**Experienced Live Chat and Email Support Agents – Remote Customer Service Representatives for E-commerce Stores**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment where you can make a real difference in people's lives? If so, we invite you to join our team of dedicated professionals at blithequark, a leading provider of customer service operations for e-commerce stores. As a Live Chat and Email Support Agent at blithequark, you will play a vital role in enhancing the online shopping experience for our clients' customers. With a focus on providing world-class customer service, you will be the face of our clients' brands, ensuring that every interaction is a positive one. If you have a proven track record in customer service, excellent communication skills, and a passion for delivering exceptional experiences, we want to hear from you. **About blithequark** blithequark is a rapidly growing company that has been at the forefront of customer service operations for e-commerce stores since 2015. With a fully remote team of over 100 employees in the Philippines, we pride ourselves on our dynamic culture, innovative approach, and commitment to excellence. Our mission is to provide exceptional customer service that drives sales conversion, builds brand loyalty, and sets us apart from the competition. **Job Summary** As a Live Chat and Email Support Agent at blithequark, you will be responsible for handling incoming chats and emails from multiple client websites. Your primary objective will be to increase sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping information, complaints, and more. **Responsibilities** * Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor * Protect company's, clients', and visitors' information * Work with the team to accomplish your goals individually and as a team * Update your knowledge through continuous learning (self-paced and group training) * Ensure you have the right equipment and a proper place to work productively **Work Experience** * At least two years of customer service experience for English-speaking businesses/clients/customers (preferably in e-commerce or similar businesses) * Robust e-commerce or retail customer service background * Genuine care for customers and clients * A sales-oriented person is a plus * Social media management experience is a plus * At least six months of work-from-home experience is a plus **Qualifications Required** * Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher - RAM 16GB or higher - 1GB GPU - At least 110 GB SSD for your drive C - Dual monitor with at least 1920 x 1080 display resolutions - Headset with mic and webcam for meetings - Focused workspace * Above-average written and verbal English communication and comprehension skills * Great chat, email, social media, and phone etiquette * Advance critical thinking skills **What We Offer** * Starting salary rate: $4/hr * Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity) * Pandemic-proof job * Weekly pay after 1st week of training & no salary deductions * Paid time off * HMO coverage up to $50/month * Paid breaks * Paid training * Career growth * Performance-based compensation review * Since you will be working from home, you get to save a lot of time and money * Company & team events - virtual and offline **What We Don't Offer** * All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily. * Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements. **Terms of Employment** * If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. * Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. * This project-based job is coterminous with the client contract with blithequark. * Agents with good track records at blithequark may be transferred to other accounts/projects. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. We look forward to hearing from you! **Note** For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues. Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. Please provide an active mobile phone # (any network, must have Viber but not a landline #) so we can contact you via text or call if needed. Apply for this job