Client Success Manager
About WithMe, Inc.
WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!
Meet our brands:
PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.
SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.
WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.
WithMe is seeking a Client Success Manager to own and grow client relationships. In this high-impact, fully remote role, you’ll manage your own portfolio of clients from post-installation through ongoing contract renewal, delivering proactive communication, strategic insights, and consultative support. You will focus on retention and reducing churn while identifying opportunities to drive growth through GTM strategies, including upsell and cross-sell initiatives. This role requires working hours through 5:00 PM Pacific Time.
What You'll Do:
- Manage client relationships, conduct QBRs, and deliver performance insights
- Establish regular communication with clients to ensure satisfaction and retention
- Drive identification and successful conversion of upsell and cross-sell opportunities
- Track client metrics and KPIs using Salesforce
- Collaborate with internal teams to resolve issues and advocate for client needs
- Represent WithMe at client meetings and industry events
What You'll Bring:
- 3–5+ years in client success and account management
- Strong communication and presentation skills
- Experience using Salesforce and analyzing client data
- Proven ability to drive retention and identify revenue opportunities
- Experience in a fast-paced or startup environment is a strong plus
- SaaS sales experience is a strong plus
- Multi-family experience is a strong plus
- Ability to work until 5 pm PT
Why WithMe Inc.?
- 100% remote work environment
- Employee equity and a chance to shape the future of an innovative company
- Comprehensive health, dental, vision, 401k with match, and more
- Unlimited vacation and a supportive, forward-thinking team
Join us to drive results in a supportive, growth-oriented team. Apply now to make an impact with WithMe!
Full compensation packages are based on position location as well as candidate experience and qualifications.
This position will also qualify for annual bonus opportunity.
The Perks & Benefits for Full-Time Employees
By working at WithMe, Inc., you’ll be at the forefront of scaling a high growth, early stage company that's driving innovation.
- The majority of our roles offer a 100% remote work environment although some may require residence in a specific geographic location/region
- You’ll get some skin in the game with employee equity
- We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
- There’s transparent communication from the top down
- You’ll have a collaborative, smart, and forward-thinking team to share ideas with
- You’ll have direct, meaningful impact as we scale
- There are fun and inspiring in-person team event opportunities
And we’ve got you covered on all of the most important benefits:
- Comprehensive health, dental and vision coverage
- Retirement plan with company match
- Life and disability plans
- FSA and HSA accounts
- Annual training and education allowance
- Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees
Notice of Recording
WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation and/or add additional steps to the interview process. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.
Equal Opportunity Employer
WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.
California Consumer Privacy Act (CCPA) Notice:
As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process (e.g., contact details, work history, and references) as well as any additional information necessary to evaluate your candidacy.
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the right to know what personal data is being collected, to request deletion of your data, and to opt out of the sale of your data. WithMe, Inc. does not sell any personal data of applicants or employees.
For more information about your rights and how we handle personal information, please refer to our Privacy Policy.
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