[Remote] Enterprise Account Manager | SaaS Logistics

Note: The job is a remote job and is open to candidates in USA. Raft is building the enterprise AI platform for supply chain, partnering with global leaders to eliminate manual processes and unify fragmented systems. As an Enterprise Account Manager, you will build and maintain relationships with large enterprise clients, ensuring satisfaction and driving revenue growth while collaborating with cross-functional teams to deliver tailored solutions. Responsibilities • Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor • Proactively identify and drive opportunities to expand Raft's presence and revenue within existing accounts • Clearly articulate and demonstrate how Raft's capabilities solve client challenges and support their growth • Develop and execute comprehensive account plans that align with both client objectives and Raft's strategic goals • Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions • Ensure clients fully leverage Raft's value, consistently monitoring satisfaction and resolving issues swiftly • Collaborate internally to deliver a seamless and supportive customer journey • Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements • Proactively address and resolve all client concerns, delivering creative solutions for evolving needs • Track and report on key account metrics, providing clear insights into account health and future growth Skills • Demonstrable experience in account management, sales, or customer success, with enterprise clients • Proven track record of managing and growing key accounts • Experience working with CRM systems (e.g., Salesforce, HubSpot) • Strong communication, negotiation, and interpersonal skills • Ability to build relationships with stakeholders at all levels, including C-suite executives • Strong analytical and problem-solving abilities • Experience with SaaS or Enterprise software in the Logistics industry • Experience with contract negotiations and renewals for enterprise clients • Familiarity with customer success tools (e.g., Gainsight, Totango) and data analytics platforms Education Requirements • Bachelor's degree in Business, Marketing, or related field (MBA preferred) Company Overview • Raft is an intelligent logistics platform that automates the process for freight forwarders and customs brokers. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.raft.ai. Apply tot his job Apply To this Job