Remote Mortgage Loan Processing Specialist – Customer Advocate (Fully Remote, 3+ Years VA/FHA Experience, Career Growth & Leadership Path)
About the Opportunity: Join a Thriving Remote Team in Mortgage Lending
TEKsystems is seeking enthusiastic, detail‑oriented professionals to step into the role of Remote Mortgage Loan Processing Specialist – Customer Advocate. This is a 100% remote position that offers the flexibility to design your own workspace while partnering with a leading client in the mortgage industry. If you thrive on helping borrowers navigate complex loan processes, enjoy building relationships with brokers, and possess a solid background in VA, FHA, and conventional loan processing, this role is your gateway to a rewarding career with ample upward mobility.
Our client is experiencing rapid growth, and we need a team of skilled Customer Advocates to ensure every loan application moves smoothly from submission to closing. As part of a nationally recognized talent solutions firm, you’ll benefit from TEKsystems’ extensive resources, mentorship programs, and a collaborative culture that celebrates innovation and excellence.
Why TEKsystems & Our Mortgage Partner?
At TEKsystems, we are partners in transformation. With over 80,000 professionals worldwide and a portfolio that includes 80% of the Fortune 500, we empower our people to shape the future of technology and finance. Our mortgage client is a market leader, known for delivering personalized lending solutions, competitive rates, and a commitment to empowering homeownership across the United States. By joining this team, you will:
- Work remotely with a structured 8‑hour shift (8:00 am – 6:00 pm, Monday‑Friday) that respects work‑life balance.
- Earn a competitive base salary of $52,000 with performance‑based incentives.
- Access a clear career progression roadmap—from Customer Advocate to Senior Loan Specialist, Team Lead, and beyond.
- Receive continuous training, certifications, and coaching to sharpen your mortgage knowledge.
- Benefit from comprehensive benefits, including health, dental, vision, 401(k) matching, paid time off, and remote‑work stipends.
Core Responsibilities – What Your Day Will Look Like
As a Remote Mortgage Loan Processing Specialist, you will be the primary point of contact for borrowers, brokers, and internal underwriting teams. Your responsibilities include, but are not limited to:
- Loan Application Management: Review, validate, and enter 1003 loan applications into the Loan Origination System (LOS) with meticulous attention to detail, ensuring all data aligns with investor guidelines.
- Document Collection & Verification: Proactively contact borrowers to obtain outstanding documentation, referencing the Underwriting Terms & Conditions sheet, and track all communications within the LOS.
- Broker Liaison: Conduct outbound calls to mortgage brokers (approximately 80% of your time) to follow up on pending items, clarify requirements, and accelerate the loan pipeline.
- Credit & Risk Assessment: Analyze credit reports, assess borrower creditworthiness, and interpret Automated Underwriting System (AUS) outputs to determine loan eligibility.
- Investor & Guideline Compliance: Apply VA, FHA, and conventional investor guidelines to each loan, ensuring all documentation satisfies regulatory standards.
- Status Updates & Communication: Deliver timely status updates to borrowers and internal stakeholders, documenting each interaction and loan milestone in the LOS.
- Fee Allocation & Title Review: Review title commitments, calculate and allocate fees accurately, and coordinate with third‑party vendors for subordinations and other required services.
- Pipeline Management: Maintain an active portfolio of 30‑50 loans, balancing new submissions with outstanding items to meet daily and weekly productivity targets.
- Closing Coordination: Guide loans through the final stages, coordinating with the sales staff and client to ensure a seamless closing experience.
Essential Qualifications – What You Must Bring
- Experience: Minimum of 3 years of hands‑on loan processing experience, with proven expertise in VA and FHA loan products.
- Portfolio Mix: Demonstrated ability to manage a balanced loan mix (ideally 30% FHA, 30% VA, 30% conventional) or a heavier focus on refinance transactions.
- Communication Skills: Strong verbal communication, comfortable engaging brokers and borrowers over the phone; professional phone etiquette is essential.
- Technical Proficiency: Familiarity with loan origination platforms (e.g., Encompass, Calyx, Ellie Mae) and ability to quickly learn new software tools.
- Organizational Ability: Proven track record of managing 30‑50 active loans simultaneously, prioritizing tasks, and meeting tight deadlines.
- Regulatory Knowledge: Deep understanding of investor guidelines, RESPA, TILA, and other mortgage compliance requirements.
- Remote Work Discipline: Self‑motivated, reliable internet connection, and a dedicated home office setup that meets TEKsystems’ security standards.
Preferred Skills & Additional Attributes
- Experience with refinance‑focused loan pipelines (50%+ refinance volume).
- Certification in Mortgage Loan Processing (e.g., NMLS, Certified Loan Officer).
- Advanced Excel or data‑analysis skills to audit and reconcile loan data.
- Exposure to secondary market processes and investor reporting.
- Demonstrated ability to mentor junior staff or act as a subject‑matter expert.
Competencies for Success
- Attention to Detail: Errors in loan data can delay closings; precision is non‑negotiable.
- Problem Solving: Ability to identify missing documentation, resolve discrepancies, and propose solutions quickly.
- Customer‑Centric Mindset: Empathy and patience when guiding borrowers through complex processes.
- Time Management: Prioritize high‑impact tasks, manage multiple deadlines, and maintain a steady workflow.
- Collaboration: Work seamlessly with underwriters, sales teams, and third‑party vendors to achieve shared goals.
- Adaptability: Thrive in a fast‑changing environment driven by regulatory updates and market fluctuations.
Career Growth & Learning Opportunities
TEKsystems is committed to fostering your professional development. As you excel in the Customer Advocate role, you will have access to:
- Structured Advancement Path: Progress to Senior Loan Specialist, Team Lead, or Operations Manager.
- Continuous Education: Tuition reimbursement, certification programs (e.g., Certified Mortgage Processor), and internal workshops.
- Mentorship Programs: Pairing with seasoned industry leaders for guidance and skill sharpening.
- Cross‑Functional Exposure: Opportunities to collaborate with technology, compliance, and product teams, expanding your expertise beyond loan processing.
- Leadership Development: Access to TEKsystems’ Leadership Academy, preparing you for supervisory roles.
Our Remote Work Environment & Culture
We recognize that a positive, inclusive culture fuels performance, especially when teams are distributed. At TEKsystems, remote employees enjoy:
- Virtual Community Events: Regular town halls, coffee chats, and team‑building activities to keep connections strong.
- Wellness Programs: Mental‑health resources, virtual fitness classes, and a stipend for home‑office ergonomics.
- Diversity & Inclusion: An equal‑opportunity employer that celebrates varied perspectives and backgrounds.
- Transparent Communication: Open channels with leadership, clear performance metrics, and regular feedback loops.
- Technology Enablement: Secure VPN access, collaboration platforms (Microsoft Teams, Slack), and cloud‑based tools for seamless workflow.
Compensation, Benefits & Perks
While the base salary for this role is $52,000 annually, we also provide a comprehensive benefits package designed to support your health, financial security, and overall well‑being:
- Medical, dental, and vision coverage with multiple plan options.
- 401(k) retirement plan with employer matching.
- Paid time off (vacation, sick leave, holidays) and flexible scheduling.
- Employee Assistance Program (EAP) for counseling and personal support.
- Professional development budget for certifications, conferences, and tuition.
- Monthly remote‑work stipend for home office supplies, internet, or coworking space.
- Performance bonuses tied to loan volume and quality metrics.
- Recognition programs spotlighting top performers each quarter.
Application Process – How to Take the Next Step
We are looking to fill this position quickly, with an immediate start within the next few weeks. If you meet the qualifications and are excited about shaping borrowers’ home‑ownership journeys, follow these steps:
- Submit Your Resume: Ensure it reflects your loan processing experience, VA/FHA expertise, and any relevant certifications.
- Complete the Online Application: Provide accurate contact information so our recruiting team can reach you promptly.
- Interview Series: Expect a phone screen with a TEKsystems recruiter, followed by a virtual interview with the hiring manager and a practical scenario assessment.
- Offer & Onboarding: Upon successful completion, you’ll receive a formal offer and comprehensive onboarding plan, including remote‑training modules.
Join Us – Shape Your Future in Remote Mortgage Lending
Ready to combine your loan‑processing expertise with the freedom of a fully remote career? At TEKsystems, you’ll be part of a forward‑thinking organization that values talent, supports growth, and celebrates success. Take the next step toward a rewarding profession where your skills directly help families achieve the dream of homeownership.
Apply today and let’s build a brighter future together.
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