Experienced Hybrid Customer Service and Sales Representative - Work from Home Opportunity with AT&T

Introduction to AT&T and Our Mission

At AT&T, we are a global leader in communications and technology, dedicated to connecting people to what matters most. Our mission is to deliver exceptional customer experiences through innovative solutions and personalized services. As a member of our team, you will play a vital role in redefining customer service and creating meaningful connections with each customer. If you are passionate about technology, customer service, and sales, we invite you to join our team as a Hybrid Customer Service and Sales Representative.

Job Overview

This hybrid position offers a unique opportunity to work from home and in our center, located at 1010 N Saint Mary’s St. San Antonio, Texas 78215. As a Premier Service Consultant, you will be the voice of AT&T, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities

• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services

What You Can Expect

In this full-time position (40 hours/week), you will work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. You will also have access to paid training and additional resources to support your success in your new role as an AT&T Premier Service Consultant.

Compensation and Benefits

Our Premier Service Consultants earn between $16.16 hourly - $17.41 hourly + up to $12,000 in commissions yearly if all sales goals are met. You will also be eligible for a comprehensive benefits package, including:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Requirements and Qualifications

To be successful in this role, you will need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Have a dedicated workspace that meets AT&T’s WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• Be available, accessible, and accountable to work during established work schedules and shifts
• Follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth and Development

At AT&T, we are committed to helping our employees grow and develop in their careers. As a Premier Service Consultant, you will have access to training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have opportunities to cross-train and address a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, and advanced technical support.

Company Culture and Work Environment

At AT&T, we pride ourselves on our diverse and inclusive work environment. We are committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We also provide reasonable accommodations for qualified individuals with disabilities.

Conclusion

If you are passionate about customer service, sales, and technology, and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this Hybrid Customer Service and Sales Representative role. With competitive compensation, comprehensive benefits, and opportunities for career growth and development, this is an opportunity you won’t want to miss. Apply today and join our team as we work together to connect our customers to what matters most.

How to Apply

To apply for this role, please click on the link below. We look forward to hearing from you!