Experienced Remote Customer Service and Sales Representative – Smart Home Automation and Audio-Visual Services Expert

Introduction to Workwarp

Imagine being part of a cutting-edge company that is revolutionizing the way people live and work through innovative "smart" home automation and audio-visual services. At Workwarp, we are at the forefront of this technological evolution, creating bespoke packages for private residences, businesses, community organizations, and other entities seeking to embrace the future of smart technology and automation. Our mission is to seamlessly integrate entertainment and the latest technology to make life easier, more convenient, and enjoyable for our customers.

Company Overview

As a Premiere Partner of DIRECTV, and a provider of internet+phone bundles and home security/surveillance solutions, we offer a comprehensive range of services that can be integrated across any device, remotely and conveniently. Our commitment to innovation, quality, and customer satisfaction has positioned us as a leader in the industry, with a strong database of referrals and a flourishing enterprise built on relationship-building and high-quality customer service.

Job Highlights

• Company: Workwarp, a pioneer in smart home automation and audio-visual services
• Start Date: Immediate openings available for the right candidates
• Compensation: A competitive salary with a base pay of $300/week plus commission, offering unlimited earning potential
• Location: Remote, with the flexibility to work from the comfort of your own home
• Position: Customer Service and Sales Representative, with opportunities for growth and professional development

Job Description

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service and Sales Representatives. As a key member of our team, you will be responsible for guiding customers through their orders, processing transactions in a fast-paced environment, and providing exceptional customer service via phone, email, and chat.

Position Responsibilities

• Guide customers through their orders and process transactions in a timely and efficient manner, utilizing world-class technology to ensure a seamless customer experience
• Communicate with customers in a positive and friendly manner, responding to inquiries and resolving issues via phone, email, and chat
• Help customers navigate their accounts, providing knowledgeable answers to questions about products, pricing, and availability
• Work collaboratively with internal departments to meet customer needs and ensure a high level of customer satisfaction
• Resolve product returns, shipping inquiries, and order status questions in a professional and courteous manner
• Submit quotes for high-quantity orders and custom items, identifying opportunities to upsell and cross-sell our products and services

Qualifications

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values and mission.

Minimum Requirements

• High school diploma or equivalent, with a Bachelor's degree preferred
• 2+ years of customer service experience, with a proven track record of providing exceptional customer service in a fast-paced environment
• Bilingual skills are a plus, but not required

Preferred Qualifications

• Experience working in a sales or customer service environment, with a focus on relationship-building and quality customer service
• Knowledge of smart home automation and audio-visual services, with a passion for technology and innovation
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
• Customer service skills: A strong focus on customer service, with the ability to provide exceptional service in a fast-paced environment
• Technical skills: Proficiency in using world-class technology, including CRM software and other sales and customer service tools
• Problem-solving skills: The ability to think critically and resolve complex customer issues in a professional and courteous manner
• Time management skills: The ability to work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines and achieve sales targets

Career Growth Opportunities

At Workwarp, we are committed to the growth and development of our employees, providing ongoing training and coaching to ensure that you have the skills and knowledge needed to succeed in your role. With opportunities for advancement and professional development, you can build a rewarding and challenging career with our company.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork, with a strong focus on relationship-building and quality customer service. We believe in creating a positive and supportive work environment that encourages collaboration, innovation, and creativity, with a range of perks and benefits to support your well-being and career growth.

Compensation, Perks, and Benefits

We offer a competitive salary with a base pay of $300/week plus commission, providing unlimited earning potential. With a range of perks and benefits, including flexible working hours, remote work options, and ongoing training and development, you can enjoy a rewarding and challenging career with our company.

Conclusion

If you are a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity. With a range of benefits, including flexible working hours, remote work options, and ongoing training and development, you can build a rewarding and challenging career with our company. Apply now to join our team of dedicated professionals and take the first step towards a successful and fulfilling career in customer service and sales.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team, and we are committed to creating a positive and supportive work environment that encourages collaboration, innovation, and creativity. Apply now to take the first step towards a successful and fulfilling career with Workwarp.