Experienced Bilingual Customer Support Online Chat Specialist – Remote Work Opportunity with a Mission-Driven Company

Introduction to Hallow

We are Hallow, a pioneering company in the development of a prayer and meditation app that is authentically Christian and Catholic, yet inclusive and beneficial for anyone seeking a deeper connection with God. Our mission is rooted in the belief that people are yearning for peace and that this can be achieved by embracing silence and contemplation with Christ. Since our launch in December 2018, we have been blessed with incredible growth, surpassing 15 million downloads and garnering over 250,000 5-star reviews. Backed by esteemed mission-driven investors, we are now expanding our team to further our impact and help more individuals grow closer to God.

About the Role

We are seeking an experienced and passionate Bilingual Customer Support Online Chat Specialist to join our team on a contract basis. This is a unique opportunity to work remotely, making a meaningful difference in the lives of our users while enjoying the flexibility and autonomy that comes with remote work. The successful candidate will be fluent in English and either Spanish or Portuguese, with the ability to communicate effectively and provide top-notch support to our diverse user base.

Key Responsibilities

• Provide Exceptional Customer Support: Respond to live chat messages, address user inquiries, and resolve issues in a professional and courteous manner via our Intercom customer messaging platform.
• Collect and Relay Feedback: Gather customer feedback and insights, relaying them to the Hallow team to inform product improvements and enhancements.
• Collaborate with the Development Team: Identify potential issues and work closely with the development team to coordinate resolutions and ensure seamless user experiences.
• Support Customer Support Projects: Contribute to various customer support initiatives as needed, demonstrating flexibility and a willingness to adapt to the evolving needs of our users and the company.

Essential Qualifications

• Language Proficiency: Fluency in English and either Spanish or Portuguese is required. Additional language skills in Polish, German, French, Italian, or Tagalog are considered a plus.
• Customer Support Experience: A minimum of 3 years of experience in customer support or a related field, with a proven track record of providing excellent service and resolving customer issues effectively.
• Technical Savviness: Familiarity with software tools such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk is highly desirable. Coding knowledge is not necessary but is considered an asset.
• Reliable Internet Connection: A stable internet connection with a minimum speed of 10 MB/s is essential for this role.
• Flexibility: The ability to work various shifts, including evenings and weekends, as needed, to ensure comprehensive support for our global user base.

Preferred Qualifications

• Previous Experience with Remote Work: Familiarity with remote work environments and the ability to self-motivate and manage time effectively in such settings.
• Knowledge of Prayer and Meditation Practices: An understanding or personal experience with prayer and meditation practices, particularly within a Christian or Catholic context, can be beneficial in providing empathetic and informed support to our users.
• Continuous Learning: A commitment to ongoing learning and professional development, especially in areas related to customer support, technology, and personal spiritual growth.

Career Growth and Learning Opportunities

At Hallow, we are committed to the growth and development of our team members. As a Bilingual Customer Support Online Chat Specialist, you will have the opportunity to:

• Develop Your Skills: Enhance your customer support skills, learn new technologies, and expand your knowledge of prayer and meditation practices.
• Contribute to Product Development: Play a crucial role in shaping our product by providing valuable user insights and feedback to our development team.
• Be Part of a Mission-Driven Team: Join a team that is passionate about making a positive impact on people's lives, and be inspired by the stories and testimonials of our users.

Work Environment and Company Culture

We pride ourselves on fostering a supportive, inclusive, and spiritually nurturing work environment. As a remote team member, you will be an integral part of our community, with opportunities to connect with colleagues and contribute to our mission. Our culture is built on the values of compassion, empathy, and a deep respect for the diverse backgrounds and beliefs of our users and team members.

Compensation and Benefits

We offer a competitive compensation package, reflecting our commitment to attracting and retaining top talent. The details of the compensation will be discussed during the hiring process, but you can expect a comprehensive package that includes:

• Competitive Salary: A salary that reflects your experience and qualifications, with opportunities for growth and development.
• Flexible Work Arrangements: The freedom to work from anywhere, with flexible hours that accommodate your needs and ensure a healthy work-life balance.
• Professional Development Opportunities: Access to training, workshops, and conferences that support your professional growth and enhance your skills.

Conclusion

If you are a motivated and compassionate individual with a passion for customer support and a desire to make a meaningful difference in people's lives, we invite you to apply for the Bilingual Customer Support Online Chat Specialist position. Join our dynamic team and be part of a journey that combines technology, spirituality, and a commitment to excellence. Apply now and take the first step towards a rewarding career with Hallow.

How to Apply

To apply, please submit your application through our website. We look forward to connecting with you and exploring how you can contribute to our mission.