Experienced Remote Data Entry Clerk – Medical Billing and Administration Support Specialist

Introduction to Optum and Our Mission

At Optum, a global organization dedicated to delivering care aided by technology, we are passionate about helping millions of people live healthier lives. Our team's work directly improves health outcomes by connecting individuals with the care, pharmacy benefits, data, and resources they need to feel their best. We pride ourselves on a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to make a real difference. If you're looking to make an impact on the communities we serve and advance health equity on a global scale, we invite you to join us in our mission of Caring. Connecting. Growing together.

About the Role

We are seeking a highly skilled and motivated individual to fill the position of a Data Entry Clerk, supporting our Quest Diagnostics operations. This is a fully remote role, offering the flexibility to work from anywhere, and comes with a competitive salary and a range of benefits. As a Data Entry Clerk, you will play a crucial role in our medical billing and administration processes, ensuring that all data is accurately entered and processed in a timely manner.

Primary Responsibilities

• Data entry of billing mnemonics and all required billing information that appears on imaged requisitions, including US postal addresses, medical codes, and insurance carrier details.
• Following procedural guidelines to enter information into our systems and answering patient inquiries in a professional and courteous manner.
• Navigating multiple computer applications, including MS Word, MS Excel, online applications, and mainframe applications, to perform data entry tasks efficiently.
• Conducting basic research in computer applications to resolve data entry issues, such as address, billing codes, and reject codes.
• Data entry utilizing templates for letters and other correspondences, ensuring accuracy and attention to detail.
• Data entry, transfer, and entry of received data from Quest Diagnostics into required applications to initiate the billing cycle.
• Researching mail returns and updating invoices with current information in the appropriate billing system, noting patient bills with actions taken.
• Researching denied bills due to patient not being covered on the date of service, errors with patient information, or insurance information provided in the claim/bill, and resolving issues for re-billing.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 1 year of data entry experience, with a strong track record of accuracy and efficiency.
• Customer service experience, with excellent communication and interpersonal skills.
• Professional proficiency in both English and Spanish, with the ability to communicate effectively in both languages.
• Proficiency with computers, Windows PC, and web applications, including the ability to navigate and learn new and complex computer system applications.
• Ability to work 40 hours/week during standard business operating hours, Monday - Friday from 7:00 am - 4:30 pm, with occasional overtime on weekends and holidays as required.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Medical billing experience, with a solid understanding of medical or health insurance terminology.
• Proven knowledge of medical or health insurance terminology, with the ability to apply this knowledge in a data entry context.
• Strong Microsoft Excel skills, with the ability to navigate and utilize complex spreadsheets.

Career Growth and Development Opportunities

At Optum, we are committed to helping our employees grow and develop in their careers. As a Data Entry Clerk, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge in medical billing and administration.
• Opportunities for career advancement, with a clear path for progression within the company.
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about their work.

Work Environment and Company Culture

At Optum, we pride ourselves on a culture that is guided by diversity and inclusion, where everyone has the opportunity to thrive and contribute to our mission. Our work environment is characterized by:

• A collaborative and supportive team environment, with a focus on teamwork and mutual respect.
• A commitment to diversity and inclusion, with a range of initiatives and programs to promote equality and fairness.
• A flexible and remote work environment, with the opportunity to work from anywhere and balance your work and personal life.

Compensation and Benefits

As a Data Entry Clerk at Optum, you will be rewarded with a competitive salary and a range of benefits, including:

• A hourly rate of $16.00 to $24.42 per hour, based on full-time employment.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a range of other benefits.
• Incentive and recognition programs, to recognize and reward your contributions to the company.
• Equity stock purchase and 401k contribution, to help you plan for your future and achieve your financial goals.

Conclusion

If you are a motivated and detail-oriented individual, with a passion for medical billing and administration, we encourage you to apply for this exciting opportunity. As a Data Entry Clerk at Optum, you will have the chance to make a real difference in the lives of our patients, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and start Caring. Connecting. Growing together.

We want to hear from you! Apply today and let's build the future together.