Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to blithequark: Empowering Health Insurance Excellence

In these dynamic times, blithequark is at the forefront of innovation, adapting, and growing. We're committed to fostering a positive and motivating work environment, even in a remote setting. Our mission is clear: to simplify the process of finding and enrolling in health insurance. As a Remote Customer Service Representative, you will play a pivotal role in delivering an outstanding customer experience, helping to demystify health insurance for our clients.

About blithequark

blithequark boasts the largest state-based marketplace footprint, equipping millions of consumers nationwide with user-friendly interfaces and decision support tools to make informed health plan decisions. Our award-winning, cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, offering eligibility determination, plan selection, and enrollment technology, alongside innovative agent marketing and call center tools and services.

Job Overview

We are seeking dedicated, self-driven individuals to join our team as Remote Customer Service Representatives. This is a full-time or seasonal opportunity, offering a unique chance to grow with our company. As a representative, you will be responsible for providing exceptional customer service, managing customer accounts, and offering technical support, among other key responsibilities.

Compensation and Benefits

Our compensation package is competitive, with opportunities for growth based on performance and attendance.

• Base Pay: $14.50 per hour
• Enhanced Rate: $16.00 per hour, contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour, contingent on weekly attendance and performance

Beyond competitive pay, we offer a range of benefits, including paid training, full-time and seasonal temp-to-permanent roles, performance and attendance-based incentives, the convenience of working from home, a collaborative and supportive team environment, 401K Match, Individual Coverage HRA (ICHRA), and paid time off (PTO).

Requirements for Success

To excel in this role, you must meet the following requirements:

• Be 18 years of age or older
• Have a minimum internet speed of 35 mb/s
• Possess a dedicated, private, and secure workspace
• Use a personal laptop or desktop computer for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible)

Essential Responsibilities

As a Remote Customer Service Representative, your key duties will include:

• Handling inbound and outbound calls
• Delivering the highest level of customer service experience consistently
• Managing customer accounts and providing technical support
• Entering application data
• Responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Demonstrating creative problem-solving skills
• Showing flexibility and adaptability to changing projects and updates
• Effectively managing time and tasks, including multitasking and task prioritization
• Engaging in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams
• Adhering to regulated guidelines for communications via all channels

Qualifications and Skills

To thrive in this position, you should possess:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfort working from home
• Self-motivation and a success-driven mindset

Preferred Experience

While not required, the following experiences are preferred:

• Previous experience in customer support or technical support roles
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills, which are considered a plus

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Remote Customer Service Representative, you'll have access to comprehensive training, opportunities for professional development, and a supportive environment that encourages learning and innovation.

Work Environment and Culture

Our company culture is built on collaboration, support, and mutual respect. We believe in empowering our team members to achieve their best, providing a positive and inclusive work environment that fosters creativity, innovation, and success. Even in a remote setting, you'll be part of a vibrant community that values open communication, teamwork, and excellence.

Conclusion

If you're a motivated, customer-focused individual looking for a challenging and rewarding role, we invite you to join blithequark as a Remote Customer Service Representative. This is an exceptional opportunity to be part of a dynamic team, contribute to the simplification of health insurance processes, and grow professionally in a supportive and innovative environment. Apply now to embark on this exciting journey with us.