Experienced Customer Service Chat Representative – Delivering Exceptional Vision Care Support at blithequark

Introduction to blithequark

At blithequark, we are driven by a mission to simplify, ease, and increase access to vision care for everyone. As a leader in the industry, we have built a legendary culture that prioritizes innovation, customer satisfaction, and employee growth. With a history of developing groundbreaking products and services, we continue to push boundaries and make a positive impact on the lives of our customers and the community. As part of the blithequark family, you will be joining a team that values putting the customer first, always, and is committed to making a difference in the world of vision care.

About the Role

We are seeking an experienced and skilled Customer Service Chat Representative to join our team at blithequark. As a chat associate, you will play a vital role in delivering top-notch customer service, providing solutions, and creating a positive experience for our customers. This is an exciting opportunity to work in a fast-paced environment, utilize your sales and customer service skills, and contribute to the growth and success of our company.

Key Responsibilities

• Answer 2-3 incoming chats using the LiveEngage (LivePerson) platform, providing timely and effective support to our customers
• Reply to incoming emails from customers, ensuring prompt and professional communication
• Request contact prescriptions via phone from eye care providers as needed, demonstrating strong communication and problem-solving skills
• Consult customers on the best value for their contact lens purchase, utilizing your sales skills to drive revenue and customer satisfaction
• Provide exceptional customer service, delivering solutions and creating a positive experience for our customers
• Maintain high performance metrics, including quality, sales, and dependability, to ensure the success of our team and company
• Utilize your problem-solving skills to think fast and make decisions that benefit both the customer and the company

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma (or GED equivalent)
• Great typing and computer skills, with a minimum of 35 words per minute
• A strong work ethic, with a hustle and tireless approach to your work
• Self-starter, driven, motivated, proactive, and disciplined, with the ability to work independently and as part of a team
• Ability to multitask and prioritize tasks simultaneously, with a focus on delivering high-quality results
• Previous experience in customer service and sales is a plus, with a proven track record of success in a similar role
• Technical aptitude, with the ability to learn and adapt to new systems and technologies
• Resourceful, self-motivated, and collaborative, with a strong commitment to teamwork and customer satisfaction

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications:

• Previous experience working in a fast-paced customer service environment, with a focus on delivering exceptional customer experiences
• Strong sales skills, with the ability to drive revenue and customer satisfaction
• Experience working with the LiveEngage (LivePerson) platform, or similar chat software
• Knowledge of the vision care industry, with a passion for delivering exceptional customer service and support

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Chat Representative, you will have access to a range of training and development opportunities, including:

• Exposure and training to other roles in the company, with the opportunity to explore different career paths
• Career pathing, internal internships, and other development opportunities, to help you achieve your career goals
• Tuition reimbursement, to support your ongoing education and development
• 401(k) match, to help you plan for your future

Work Environment and Company Culture

At blithequark, we pride ourselves on our legendary, award-winning culture. We are a team that values:

• Big-hearted, tenacious, unconventional, and better together, with a focus on teamwork and collaboration
• Humble, hungry, and smart, with a commitment to ongoing learning and development
• Technical aptitude, resourcefulness, and self-motivation, with a focus on delivering high-quality results
• Collaboration, innovation, and customer satisfaction, with a passion for making a positive impact on the lives of our customers

Compensation and Benefits

As a Customer Service Chat Representative at blithequark, you will be eligible for a range of compensation and benefits, including:

• Starting base pay of $15.00 per hour, with opportunities for growth and development
• Free eye exams for your entire family, with deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage, to support your physical and mental well-being
• Tuition reimbursement, 401(k) match, and other benefits, to support your ongoing education and development

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Chat Representative, you will play a vital role in the success of our company, and will have the opportunity to grow and develop your skills and career. Don't miss out on this chance to join our legendary team and make a positive impact on the lives of our customers. Apply today!