Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Engagement

Welcome to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who believe that listening is where learning begins. Our team is driven by a shared ambition to shape a better future, and we're looking for talented individuals like you to join our mission. As a leader in training, technology, and communications services, we transform the way people connect across the globe. Our diverse network of people is driven by a passion for innovation, creativity, and impact, and we're committed to creating a workplace where everyone can thrive.

About the Role

As a Customer Experience Champion II, you will be the face of blithequark, responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You will be a brand ambassador, advocating for customers and highlighting all that blithequark has to offer through our products and services. Your goal will be to turn every contact into a sell or save opportunity, providing an exceptional experience through discovery and targeted recommendations. You will navigate systems, use tools and resources to be self-sufficient, and effectively provide billing explanations for customers in your queue.

Key Responsibilities

• Handle and resolve customer concerns, educating customers with varying complexity levels of device-related inquiries
• Embrace the Service Plus mindset by resolving customer concerns and future concerns
• Provide an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights
• Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue
• Serve as a brand ambassador and advocate for customers, highlighting all that blithequark has to offer through our products and services
• Practice an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• Identify plans and services that would suit customer needs to prevent future contacts

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, within a reasonable commute to the blithequark hub location. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

Requirements

To be eligible for this position, you'll need to have:

• Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• Promote and provide solutions about blithequark products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets
• Willingness to work a rotating schedule, including nights, weekends, and holidays based on business needs
• Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided

Preferred Qualifications

Even better if you have:

• A degree
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Home Office Requirements

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:

• Located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps
• A dedicated quiet and private workspace
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages innovation and creativity. Our goal is to help you reach your full potential and contribute your best to our mission.

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate our employees' differences and believe that everyone deserves to feel valued, connected, and empowered to reach their potential. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that recognize your contributions to our mission. Our goal is to provide a total rewards package that supports your well-being, recognizes your achievements, and helps you grow in your career.

Conclusion

If you're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions and strategic customer engagement, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping you thrive in your career and making a meaningful impact in the lives of our customers. Join our team today and discover a workplace where you can be your best self and make a difference.