**Experienced Customer Service Representative – Remote Healthcare Support**

At blithequark, we're dedicated to delivering innovative healthcare services that improve the lives of millions of people worldwide. As a Customer Service Representative on our Contact Center team, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to thrive. Join us in our mission to advance health equity and make a meaningful impact on the communities we serve. **A Culture of Caring, Connecting, and Growing Together** At blithequark, we believe that diversity and inclusion are the cornerstones of a healthy and thriving organization. Our culture is guided by a shared commitment to empathy, compassion, and collaboration. As a valued member of our team, you'll have access to comprehensive benefits, career development opportunities, and a supportive work environment that fosters growth and success. **Join Our Contact Center Apprenticeship Program** Are you eager to develop new skills and knowledge in the healthcare industry? Our Contact Center Apprenticeship program is designed for individuals like you who are passionate about delivering exceptional customer service and making a difference in the lives of others. With training classes starting soon, apply today and take the first step towards a rewarding career with blithequark. **The Future of Healthcare is Here** The healthcare landscape is undergoing a dramatic transformation, driven by innovative companies like blithequark. As a Customer Service Representative, you'll have the opportunity to work with cutting-edge tools and technologies that enable you to provide high-quality support to patients and healthcare providers. With a focus on delivering exceptional patient experiences, you'll be at the forefront of this exciting industry shift. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Answering inbound phone calls and providing a high-quality patient/caller experience * Reviewing patient liability questions and concerns * Scheduling, rescheduling, and canceling appointments * Performing referral coordination, including completing Open Referrals and/or referral tracking queue * Registering new patients, verifying patient demographics and health insurance, and updating patient information in designated databases * Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers * Communicating effectively and in a professional manner * Processing all work-related responsibilities in an efficient, timely, and accurate manner * Other duties as assigned **Required Qualifications** To be successful in this role, you'll need: * A High School Diploma or GED * Must be 18 years of age or older * 1+ years of experience in a call center answering customer service inquiries regarding healthcare * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work any 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday, with rotating Saturday coverage as needed **Preferred Qualifications** While not required, previous experience using EPIC and a strong understanding of healthcare terminology and concepts are highly desirable. **Telecommuting Requirements** As a remote employee, you'll need to: * Establish a dedicated work area that is separated from other living areas, free from noise and distractions, and provides information privacy * Keep all company-sensitive documents secure (if applicable) * Live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** To succeed in this role, you'll need to possess: * Strong time management and attention to detail skills * Empathy and a patient-centered approach * Ability to work independently and as part of a team * Strong communication and interpersonal skills **Compensation and Benefits** As a valued member of our team, you'll receive: * Competitive hourly rate (California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: $16.00 to $28.27 per hour) * Comprehensive benefits package, including medical, dental, and vision coverage * Incentive and recognition programs * Equity stock purchase and 401k contribution (subject to eligibility requirements) * Opportunities for career growth and professional development **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Diversity, Equity, and Inclusion** At blithequark, we're committed to creating a workplace that reflects the diversity of the communities we serve. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, identity, or income. We're an Equal Employment Opportunity/Affirmative Action employer and welcome applications from qualified candidates of all backgrounds. **UnitedHealth Group is a Drug-Free Workplace** Candidates are required to pass a drug test before beginning employment. **Apply Today!** Ready to join our team and make a difference in the lives of others? Apply now and take the first step towards a rewarding career with blithequark. Apply for this job