Remote Email & Chat Support Specialist – Fresh Graduate Opportunities with Leading Global Brands
Join a Trailblazing Remote Customer Experience Team
Are you ready to launch a rewarding career from the comfort of your home? At Click Career Pro HR Solutions, we partner with some of the most recognizable names in the world—including Amazon, Axis Bank, Hindustan Unilever, Wipro, and HCL—to deliver world‑class customer support. As a Remote Email & Chat Support Specialist, you’ll become the friendly voice (or typed word) that helps customers solve problems, find answers, and feel valued—all while building a solid foundation for a long‑term career in customer experience.
Why This Role Is a Perfect Launchpad for Fresh Talent
- Zero experience required: We welcome recent graduates and freshers who bring enthusiasm, a willingness to learn, and strong communication skills.
- Full‑time remote work: No daily commute, flexible scheduling, and the freedom to design your own productive workspace.
- Competitive remuneration: Earn a monthly salary ranging from ₹18,500 to ₹26,000 with performance incentives and growth‑linked bonuses.
- Exposure to top‑tier clients: Work on real‑world issues for leading brands, gaining valuable experience that looks impressive on any résumé.
- Professional development: Access to structured training, certifications, and mentorship that accelerate your skill set.
About Click Career Pro HR Solutions
Founded on a vision of connecting talent with opportunity, Click Career Pro HR Solutions is a seasoned recruitment and outsourcing partner serving both public and private sector organizations across India and beyond. Our expertise lies in full‑cycle recruitment, talent acquisition, and workforce management, enabling our clients to focus on core business while we handle the people side. We pride ourselves on a culture of innovation, integrity, and inclusivity, ensuring every team member enjoys a supportive environment that encourages growth and celebrates success.
Our Mission & Values
- Customer‑Centricity: We place the needs of our clients and their customers at the heart of everything we do.
- Continuous Learning: The fast‑changing digital landscape inspires us to keep learning, up‑skilling, and sharing knowledge.
- Empowerment: We give our employees the tools, autonomy, and confidence to make decisions that matter.
- Collaboration: Remote doesn’t mean isolated; we foster teamwork through regular virtual huddles, peer‑to‑peer coaching, and cross‑functional projects.
Key Responsibilities – Your Day‑to‑Day Impact
As a Remote Email & Chat Support Specialist, you will be the frontline representative for several high‑profile brands. Your daily activities will include, but are not limited to:
- Promptly respond to customer inquiries: Craft clear, concise, and helpful email and chat replies within SLAs (Service Level Agreements), ensuring every interaction reflects brand tone and professionalism.
- Diagnose and troubleshoot issues: Leverage product knowledge and logical reasoning to identify root causes, guide customers through step‑by‑step resolutions, and verify successful outcomes before closing tickets.
- Escalate complex cases: Recognize when an issue requires senior‑level attention, document all relevant details, and hand over to the appropriate subject‑matter experts while maintaining ownership until resolution.
- Maintain comprehensive records: Log every interaction in the CRM system, updating tickets with accurate timestamps, issue categories, and resolution notes to facilitate analytics and reporting.
- Provide empathetic customer service: Exhibit patience, active listening, and genuine empathy to turn frustrated customers into satisfied advocates.
- Collaborate with internal teams: Participate in daily stand‑ups, share insights with quality assurance, and contribute ideas for process improvement during retrospectives.
- Stay current with product updates: Regularly review training materials, attend webinars, and practice new features so you can answer the latest questions confidently.
- Champion quality standards: Adhere to compliance guidelines, data privacy policies (including GDPR and local regulations), and internal quality checklists to protect both the customer and the brand.
Essential Qualifications – What We’re Looking For
Our ideal candidates possess a mix of innate talent and foundational skills that can be honed through our training programs:
- Educational background: Any graduate degree (Arts, Commerce, Science, or Engineering) or equivalent diploma. Academic excellence is valued but not mandatory.
- Communication proficiency: Exceptional written English—spelling, grammar, and tone—and the ability to convey ideas clearly and concisely.
- Tech‑savvy mindset: Comfortable navigating web browsers, email platforms, chat tools (e.g., Zendesk, Freshdesk, LiveChat), and Microsoft Office Suite.
- Problem‑solving orientation: Ability to think analytically, diagnose issues, and propose logical solutions without escalating every query.
- Time‑management and multitasking: Manage multiple conversations simultaneously while keeping each interaction personalized.
- Customer‑first attitude: Genuine desire to help, empathy for users’ frustrations, and commitment to delivering a delightful experience.
- Adaptability: Willingness to learn new tools, processes, and product features as the business evolves.
- Fresher status: Less than one year of professional experience is acceptable; enthusiasm outweighs tenure.
Preferred (Nice‑to‑Have) Skills & Experiences
- Previous part‑time or internship exposure: Experience in customer service, call centers, or help‑desk environments.
- Additional language capabilities: Fluency in Hindi, Tamil, or any regional language adds value for multilingual support.
- Familiarity with CRM platforms: Prior use of Salesforce, Zoho, or similar ticketing systems.
- Certification or coursework: Certifications like Hootsuite Social Support, Google IT Support Professional Certificate, or relevant MOOCs.
- Soft‑skill training: Workshops on emotional intelligence, conflict resolution, or active listening.
Core Competencies for Success
Beyond hard skills, we believe these personal attributes define high‑performing support specialists:
- Empathy: Understanding the emotional state of customers and responding with compassion.
- Positive mindset: Maintaining optimism, especially during high‑volume periods or when handling difficult queries.
- Accountability: Owning outcomes, following through on commitments, and learning from mistakes.
- Team spirit: Contributing to group goals, sharing knowledge, and helping peers succeed.
- Attention to detail: Spotting errors, ensuring accurate data entry, and delivering precise instructions.
- Continuous improvement: Seeking feedback, attending training, and proactively enhancing personal performance.
Career Growth & Learning Opportunities
We view every employee as a long‑term investment. Starting as a Fresh Email & Chat Support Specialist opens doors to multiple career pathways within Click Career Pro HR Solutions and our partner organisations:
- Tier‑1 Support Analyst: Advance to handling higher‑complexity tickets and providing mentorship to new hires.
- Specialist Roles: Transition to niche areas such as Social Media Moderation, Technical Support, or Account Management.
- Leadership Track: Pursue Team Lead or Supervisor positions, overseeing a small group of remote agents, coordinating schedules, and driving performance metrics.
- Quality Assurance & Training: Leverage strong communication skills to become a QA Analyst or Trainer, shaping standards and educating future agents.
- Cross‑Functional Exposure: Opportunities to collaborate with Marketing, Product, or Sales teams, gaining a holistic view of the business.
- Professional Certifications: Company‑sponsored access to courses such as ITIL Foundation, Customer Service Excellence, and advanced CRM certifications.
Compensation, Benefits & Perks
We recognise that a rewarding career includes both competitive pay and holistic wellbeing. While specific numbers may vary based on experience and performance, the following package reflects our commitment to employee satisfaction:
- Salary: ₹18,500 – ₹26,000 per month, with regular performance‑based increments.
- Incentive programs: Quarterly bonuses tied to individual KPIs (customer satisfaction scores, ticket resolution time, etc.).
- Health & Wellness: Comprehensive medical insurance covering hospitalization, outpatient, and tele‑consultation benefits.
- Work‑from‑home allowance: Stipend for high‑speed internet, ergonomic chair, or office supplies.
- Paid time off: Annual leave, sick leave, and festive holidays aligned with Indian government calendar.
- Learning budget: Annual allowance for courses, workshops, or certifications of your choice.
- Employee Assistance Program (EAP): Confidential counseling, mental health resources, and work‑life balance support.
- Recognition & Rewards: Spot awards, employee of the month, and celebration of milestones.
Our Remote Work Culture
Being fully remote doesn’t mean you’re isolated. We have built a vibrant digital community that mirrors the energy of a bustling office:
- Virtual coffee breaks & happy hours: Regular informal meet‑ups to foster camaraderie.
- Daily stand‑ups & weekly town halls: Transparent communication from leadership, sharing wins, updates, and strategic direction.
- Collaborative tools: Slack, Microsoft Teams, and shared knowledge bases keep you connected with peers and managers.
- Mentorship program: Pairing new hires with experienced agents for guidance, skill‑building, and cultural assimilation.
- Diversity & Inclusion: Policies and employee resource groups (ERGs) support women, LGBTQ+, differently‑abled, and regional communities.
How to Apply – Your Next Step
If you are excited about kick‑starting your career in a high‑impact role that blends technology, communication, and problem‑solving, we want to hear from you! Follow these simple steps to join our team:
- Update your résumé to highlight any academic projects, internships, or extracurricular activities that showcase communication and analytical abilities.
- Prepare a brief cover letter (150‑200 words) explaining why remote customer support appeals to you and how you align with our core values.
- Send both documents via WhatsApp to 9599355817 or 9205312556. Please mention “Application – Remote Email & Chat Support Freshers” in the message.
- Keep an eye on your inbox for a confirmation email and next‑step instructions, which may include an online assessment and virtual interview.
Closing Thoughts – Let’s Build the Future Together
At Click Career Pro HR Solutions, we believe that every great customer experience starts with a dedicated individual who cares, listens, and resolves. By joining us as a Remote Email & Chat Support Specialist, you will not only gain practical, market‑ready expertise but also become part of a forward‑thinking organization that values your growth as much as its own.
Don’t wait—take the first step toward a fulfilling career that offers flexibility, learning, and the satisfaction of making a difference every day. Apply now, and let’s write the next success story together.
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