Remote German‑Speaking Energy Specialist – Customer Service Champion for Sustainable Power Solutions

Why Join Octopus Energy?

At Octopus Energy, we are redefining what it means to power homes and businesses in a world that demands greener, more affordable energy. As a rapidly growing renewable‑energy supplier operating across the United Kingdom and Europe, we blend cutting‑edge technology with a human‑first culture. Our mission is simple yet ambitious: make clean energy accessible to everyone. By joining our remote EuroHub team, you become part of a movement that is not only tackling the energy crisis but also creating lasting, positive change for customers, communities, and the planet.

Our work environment is built on authenticity, empathy, and relentless curiosity. From the moment you step into the Octopus family—whether via a virtual “Discovery Day” or your first customer call—you’ll experience a culture that treats every employee as a unique individual, not just a number. We celebrate each other’s successes with weekly “Family Dinners,” surprise celebrations (yes, sometimes even bouncy‑castle octopuses!), and an open‑door policy that encourages every voice to be heard.

Role Overview – What You’ll Be Doing

As a Remote German‑Speaking Energy Specialist, you will be the frontline ambassador for Octopus Energy’s European customers. You’ll handle complex, high‑stakes inquiries about energy costs, billing, and sustainability while delivering compassionate, solution‑focused support via phone, email, and chat. The role offers full ownership of each interaction—no endless transfers, no passing the buck. You’ll be empowered to resolve issues, educate customers, and turn challenging moments into memorable experiences.

Key Responsibilities

• End‑to‑End Customer Service: Manage the entire lifecycle of a customer inquiry—from initial contact, through investigation, to resolution—ensuring a seamless experience.
• Multilingual Support: Provide clear, accurate assistance in both German and English, adapting tone and language to match each customer’s needs.
• Problem Solving Under Pressure: Navigate the heightened stress of an ongoing energy crisis, offering calm, factual guidance while maintaining high emotional resilience.
• Product Knowledge Development: Complete intensive training on Octopus Energy’s tariffs, the Kraken platform, and industry regulations; continuously refresh knowledge as new products launch.
• Feedback Loop Creation: Capture recurring pain points and share actionable insights with product, operations, and leadership teams to drive continuous improvement.
• Advocacy for Sustainability: Inspire customers to adopt greener habits, explain the environmental impact of their choices, and promote Octopus’s renewable initiatives.
• Collaboration & Knowledge Sharing: Partner with fellow EuroHub specialists, senior mentors, and cross‑functional teams to spread best practices and support each other’s growth.

Essential Qualifications – What We’re Looking For

• Fluency in German and English: Both written and spoken, with the ability to convey complex information clearly.
• Customer‑Service Experience: Minimum 1‑2 years in a contact‑center, help‑desk, or similar role, preferably within energy, utilities, or finance.
• Resilience & Emotional Intelligence: Proven ability to stay calm, empathetic, and solution‑oriented in high‑stress situations.
• Tech‑Savvy: Comfortable navigating CRM platforms, ticketing systems, and remote communication tools.
• Strong Communication Skills: Excellent verbal and written abilities, with a knack for active listening and clear articulation.
• Self‑Motivation & Accountability: Demonstrated track record of taking ownership of tasks and seeing them through to completion.

Preferred Qualifications – Nice‑to‑Have Extras

• Experience in the renewable‑energy sector or a passion for sustainability.
• Exposure to multi‑lingual environments or previous work with European customers.
• Familiarity with data‑driven decision making or basic analytics tools.
• Previous exposure to the Octopus Kraken platform or similar SaaS products.
• Academic background in Business, Environmental Science, Communications, or related fields.

Core Skills & Competencies for Success

• Solution‑Oriented Mindset: Ability to think creatively and pragmatically to resolve issues quickly.
• Active Listening: Capturing the full context of a customer’s concern before responding.
• Time Management: Prioritizing multiple tickets while maintaining high quality.
• Team Collaboration: Eager to share knowledge, ask for help, and celebrate team wins.
• Growth Orientation: Openness to constant learning, feedback, and skill expansion.
• Digital Literacy: Familiarity with Microsoft Teams, Slack, Google Workspace, and CRM software.
• Empathy & Patience: Treating every customer as if they were a cherished family member.

Career Path & Development Opportunities

Octopus Energy invests heavily in the professional development of its people. As a Remote Energy Specialist, you will have access to a structured learning roadmap that includes:

• Mentorship Program: Pairing with senior specialists who guide you through the first 90 days and beyond.
• Continuous Learning Hub: On‑demand modules covering regulatory updates, advanced communication techniques, and sustainable energy trends.
• Internal Mobility: Opportunities to transition into roles such as Team Lead, Operations Analyst, Product Specialist, or even Regional Manager as the EuroHub expands.
• Leadership Track: High‑performers may join Octopus’s emerging leaders program, gaining exposure to strategic decision‑making and cross‑functional projects.

Every employee receives a personalized development plan aligned with both personal aspirations and company objectives, ensuring you’re always moving forward.

Our Culture – People First, Energy Second

Our culture is built around three pillars: Humanity, Innovation, and Sustainability.

• Humanity: We treat colleagues and customers alike with genuine care. The “Octopus Effect” is real—customers send us poems, artwork, and heartfelt letters because they feel truly seen.
• Innovation: We constantly iterate our products and processes. Your ideas for improving the customer journey are not just welcomed; they’re expected.
• Sustainability: We walk the talk. Employees enjoy perks that support a green lifestyle, from EV salary‑sacrifice schemes to a cycle‑to‑work program.

Our remote EuroHub team operates across time zones, yet we stay connected through weekly virtual coffee chats, regional “Family Dinners,” and gamified wellness challenges. We celebrate diversity and foster an inclusive environment where every background is valued.

Compensation, Perks & Benefits

While the exact salary is competitive (£24,300 + performance bonuses), the total rewards package reflects our commitment to employee wellbeing and long‑term financial health:

• OE Group Share Scheme: Become a shareholder in the business you help grow.
• Free Breakfast & Snacks: Delivered to your home office, keeping you fueled for success.
• EV & Cycle‑to‑Work Options: Reduce your carbon footprint while saving on commuting costs.
• Health & Wellness Support: Private medical insurance, mental‑health resources, and a wellness allowance.
• Learning Budget: Annual stipend for external courses, conferences, or certifications.
• Generous Leave Entitlement: Including parental leave, sabbaticals, and paid volunteering days.
• Celebratory Culture: From virtual parties to surprise “bouncy‑castle Octopus” events—fun is baked into our DNA.

How to Apply – Take the Next Step

If you are a passionate, resilient, and customer‑centric professional eager to make a tangible impact on Europe’s energy future, we want to hear from you. Click the link below to submit your application, attach your CV, and tell us why you’re the perfect fit for the Octopus family.

Ready to become a catalyst for change? Apply now and embark on a career where every conversation powers a greener tomorrow.

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