Experienced Customer Service Representative – Work from Home Opportunity with Blithequark in San Antonio, TX, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to Blithequark

At blithequark, we are driven by a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. As a leader in the health care industry, blithequark is dedicated to making a positive impact on the lives of our plan members, and we are seeking talented and compassionate individuals to join our team.

Our Culture and Values

Our Heart At Work Behaviors support this purpose, empowering every colleague to feel valued and recognized for the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. We believe that by working together, we can achieve great things and make a real difference in the lives of our plan members. At blithequark, we are committed to creating a work environment that is inclusive, supportive, and rewarding, where every colleague can thrive and grow.

Job Summary

We are currently hiring hundreds of Customer Care Representatives to join our Caremark Member Operations division, and we are excited to offer a work-from-home opportunity for candidates living within 75 miles of San Antonio, TX. As a Customer Care Representative, you will have the opportunity to balance your priorities in and outside of work while delivering heart-driven service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, and you will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise.

Key Responsibilities

• Assist members with their pharmacy benefit plans, providing clear and concise information about their coverage and options
• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client groups
• Receive training to upskill you to assist with client and member inquiries as business needs arise
• Offer solutions to help simplify the health care experience for our plan members
• Learn more about health care and expand your own experiences, opening doors to additional opportunities within blithequark

Qualifications and Requirements

To be successful in this role, you will need to have a strong passion for delivering exceptional customer service, as well as excellent communication and problem-solving skills. You should be comfortable working in a fast-paced environment and be able to adapt to changing business needs.

Essential Qualifications

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications

Preferred Qualifications

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

Education and Training

A High School Diploma or equivalent experience is preferred. We offer a comprehensive training program to ensure your success on the team, including onsite training of a minimum of 6 weeks, self-paced modules, and leadership engagement from day 1. Our training program is designed to provide you with the skills and knowledge you need to deliver exceptional customer service and succeed in your role.

Work Environment and Schedule

We offer a flexible work schedule, with full-time schedules ranging from 30-40 hours per week. Days off and hours may vary based on business needs. We also offer a work-from-home opportunity, which requires maintaining your own internet with approved speed requirements, a secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance is required in this role.

Compensation and Benefits

We offer a competitive pay rate starting at $17.50 per hour, as well as a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. Our benefits package also includes tuition reimbursement, a complete time-off package, including company-paid holidays, PTO, and Floating Holidays. Benefit and PTO eligibility begins the month following your start day, ensuring that you receive benefits sooner than ever.

Career Growth and Development

At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer opportunities for advancement from a REP I to a REP II and III, as well as paths to progression through our Career Mapping guide. We want to see you excel and reach your full potential, and we are dedicated to providing you with the support and resources you need to succeed.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Representative, you will have the opportunity to make a real difference in the lives of our plan members, while also growing and developing in your career. Don't miss out on this chance to join a dynamic and supportive team and take your career to the next level. Apply today and start your journey with blithequark!

How to Apply

To apply for this role, simply follow these two easy steps:

• Apply online through our website
• Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications

We look forward to receiving your application and welcoming you to our team at blithequark!