Experienced Customer Service Chat Representative – Delivering Exceptional Vision Care Support and Sales Excellence at blithequark

Introduction to blithequark

At blithequark, we are driven by a mission to simplify, ease, and increase access to vision care for everyone. As a leader in the industry, we have built a legacy of innovation and customer-centricity, continuing to push boundaries with disruptive products and services that delight consumers and set new standards for optometrists. With a history spanning almost three decades, our award-winning culture is rooted in putting the customer first, always. As part of the blithequark family, you will be part of a team that is not only changing the face of the vision care industry but is also committed to your growth and success.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Chat Representative. This role is pivotal in delivering top-notch service to our customers, ensuring their needs are met with efficiency, empathy, and professionalism. As a chat representative, you will be the face of blithequark, providing solutions, answering queries, and ensuring that every interaction with our brand is positive and memorable.

Key Responsibilities

• Manage and respond to 2-3 incoming chats simultaneously using the LiveEngage (LivePerson) platform, ensuring timely and effective communication.
• Reply to incoming emails from customers, addressing their concerns and queries in a thorough and courteous manner.
• Request contact prescriptions via phone from eye care providers as needed, demonstrating excellent communication and interpersonal skills.
• Consult customers on the best value for their contact lens purchase, applying sales skills to meet customer needs while achieving sales targets.
• Provide exceptional customer service in a fast-paced environment, prioritizing the customer experience and ensuring high satisfaction levels.
• Maintain high performance metrics, including quality, sales, and dependability, continuously striving for improvement and excellence.
• Demonstrate problem-solving skills, thinking critically and acting swiftly to resolve customer issues while aligning with company policies and values.

Essential Qualifications

To excel in this role, you should possess:

• A high school diploma or GED equivalent, demonstrating a foundational level of education.
• Excellent typing and computer skills, with a minimum speed of 35 words per minute, enabling efficient handling of multiple chats and tasks.
• A strong work ethic, characterized by hustle, discipline, and a self-starting mentality, driving you to achieve targets and excel in performance metrics.
• Ability to multitask, prioritize, and manage time effectively, ensuring that all responsibilities are met with high quality and timeliness.
• Previous experience in customer service and sales is highly desirable, though not mandatory, as it indicates a background in handling customer interactions and meeting sales objectives.

Preferred Qualifications

While not required, the following qualities and experiences are highly valued:

• Technical aptitude and familiarity with customer service software and platforms.
• Resourcefulness and the ability to think on your feet, adapting to new situations and challenges.
• A collaborative mindset, recognizing the importance of teamwork in achieving common goals and providing seamless customer experiences.
• Experience working in a fast-paced, dynamic environment, where no two days are the same, and the ability to thrive under such conditions.

Career Growth and Development

At blithequark, we believe in the potential of our employees and are committed to their growth and development. As a member of our team, you will have access to:

• Exposure and training in other roles within the company, broadening your skill set and understanding of our operations.
• Career pathing opportunities, allowing you to chart your professional journey and aspire to leadership roles.
• Internal internships in various departments such as finance, marketing, and HR, providing a holistic view of our business and operations.
• Tuition reimbursement, supporting your ongoing education and personal development goals.

Work Environment and Culture

Our culture at blithequark is built on several core values:

• Big-hearted: We care deeply about our customers, employees, and the community, striving to make a positive impact in everything we do.
• Tenacious: We are driven, ambitious, and relentless in our pursuit of excellence and innovation.
• Unconventional: We embrace creativity, thinking outside the box to find new solutions and approaches that set us apart.
• Better Together: We believe in the power of teamwork, collaboration, and mutual support, recognizing that together, we achieve more.

Compensation and Benefits

We offer a competitive compensation package, including:

• A starting base pay of $15.00 per hour, with opportunities for growth and increases based on performance.
• Free eye exams for you and your entire family, ensuring your health and well-being.
• Deep discounts on lenses, glasses, and other services, providing you with significant savings.
• Amazing healthcare coverage, protecting you and your loved ones.
• 401(k) match, supporting your long-term financial planning and security.

How to Apply

If you are a motivated, customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please note that for remote applicants to be considered, you must reside in one of our approved states. We look forward to welcoming you to the blithequark team and working together to make vision care simpler, easier, and more accessible for all.

Conclusion

Joining blithequark as a Customer Service Chat Representative is not just about taking on a new role; it's about becoming part of a mission-driven team that is changing the vision care industry. With our commitment to innovation, customer satisfaction, and employee growth, we offer a unique opportunity for professional development, personal fulfillment, and making a real difference in people's lives. Apply now and embark on this exciting journey with us.