**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**
Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a proven track record of driving innovation and delivering exceptional customer experiences? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented product manager to join our team.
**About blithequark**
blithequark is a leading provider of innovative financial services, and we're committed to delivering exceptional customer experiences through cutting-edge technology and personalized support. Our team of experts is dedicated to staying ahead of the curve, and we're always looking for talented individuals who share our passion for innovation and customer satisfaction.
**Job Summary**
As a Full Stack Product Manager at blithequark, you'll be responsible for leading the development and implementation of our conversational AI and live chat support solutions. You'll work closely with cross-functional teams to design, build, and launch new features and products that meet the evolving needs of our customers. If you're a motivated and results-driven individual with a passion for product management, we want to hear from you!
**Responsibilities**
* Lead the development and implementation of conversational AI and live chat support solutions, working closely with cross-functional teams to design, build, and launch new features and products
* Collaborate with stakeholders to understand customer needs and preferences, and develop product roadmaps that meet those needs
* Develop and maintain product requirements documents, ensuring that all stakeholders are aligned on product vision and goals
* Work with engineers, designers, and other product managers to ensure that products are delivered on time, within budget, and to the required quality standards
* Conduct user research and testing to inform product development and ensure that products meet customer needs
* Analyze data and metrics to inform product decisions and optimize product performance
* Develop and maintain product documentation, including user guides, technical specifications, and release notes
* Collaborate with marketing and communications teams to develop product marketing strategies and campaigns
* Stay up-to-date with industry trends and emerging technologies, and identify opportunities for innovation and growth
**Requirements**
* 4-year degree in business, computer science, engineering, or a related field
* 5+ years of experience in product management, with a focus on conversational AI and live chat support
* Proven track record of delivering successful products and features, with a focus on customer satisfaction and experience
* Strong understanding of product development lifecycles, including design, development, testing, and launch
* Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
* Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform product decisions
* Experience with agile development methodologies, including Scrum and Kanban
* Familiarity with cloud-based technologies, including AWS and Azure
* Experience with conversational AI platforms, including Dialogflow and Rasa
* Strong understanding of customer experience principles and design thinking
**Preferred Qualifications**
* Experience with machine learning and natural language processing (NLP) technologies
* Familiarity with DevOps practices and tools, including continuous integration and continuous deployment (CI/CD)
* Experience with cloud-based customer relationship management (CRM) systems
* Strong understanding of data analytics and business intelligence (BI) tools and technologies
* Experience with product management methodologies, including Lean and Agile
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work on cutting-edge technology and innovative products
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Access to cutting-edge tools and technologies
* Recognition and rewards for outstanding performance
**About Our Culture**
At blithequark, we're committed to creating a culture that values innovation, collaboration, and customer satisfaction. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers' lives. We're a diverse and inclusive team, and we welcome applicants from all backgrounds and perspectives.
**How to Apply**
If you're a motivated and results-driven individual with a passion for product management and conversational AI, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!