Experienced Customer Experience Representative – Mom and Baby Division, Delivering Exceptional Support and Care to New and Expectant Mothers at Blithequark

Welcome to Blithequark: Revolutionizing Home Health Products and Equipment

At blithequark, we are passionate about creating a better way of doing business by prioritizing our customers, our community, and our coworkers. As a leader in the home health products and equipment industry, we are committed to delivering exceptional support and care to new and expectant mothers. Our Mom and Baby division is dedicated to providing breast pumps, maternity compression, and lactation support services, and we are seeking a compassionate and experienced Customer Experience Representative to join our team.

About the Opportunity

The Mom and Baby team at blithequark consists of 40 customer service representatives, 7 inside sales managers, and a comprehensive support system. As a Customer Experience Representative, you will be responsible for working with customers who have requested mom and baby items through insurance, overseeing orders nationwide, and providing exceptional customer service to our clients. Your job performance will be based on meeting metrics surrounding four key pillars: customer service, phone metrics, gross profit, and closing percentage.

Primary Responsibilities

• Work with customers who have requested mom and baby items through insurance, ensuring that their needs are met and exceeded
• Oversee orders nationwide for mom and baby items through insurance, ensuring timely and efficient delivery
• Interface with existing customers to determine which products meet their needs, providing personalized support and guidance
• Present blithequark's services and products to customers, highlighting the benefits and value that we offer
• Handle inbound calls and emails from patients, converting them into potential sales and providing exceptional customer service
• Contact patients through outbound phone calls and emails, building relationships and providing support
• Investigate and troubleshoot customer service issues, resolving problems efficiently and effectively
• Communicate with customers to provide equipment and sizing troubleshooting, ensuring that they have the support they need
• Prompt follow-up for services promised and rendered, ensuring that our customers receive the care and support they deserve
• Enter new customer demographics and update changes to existing accounts, maintaining accurate and up-to-date records
• Process documentation, including verification of insurance, and maintain accurate records
• Perform order entry and data maintenance, ensuring that our systems are accurate and up-to-date
• Other duties as assigned, contributing to the success of the Mom and Baby division and blithequark as a whole

Skills for Success

To be successful in this role, you will need to possess excellent customer service skills, with the ability to handle high call volumes and work individually and as part of a dynamic team. You will be self-motivated, with high energy and an engaging level of enthusiasm, and will possess exceptional verbal, written, listening, and presentation communication skills. You will be self-disciplined, with excellent critical thinking and organizational skills, and will be able to work in a high-stress environment. You will also be sensitive to patient care issues and will maintain HIPAA confidentiality, adhering to all laws, regulations, and policies.

Required Qualifications

• High school diploma or equivalent, with some college preferred
• Microsoft Office computer skills, with the ability to learn and adapt to new systems and technologies
• 1+ years of customer service experience, with a proven track record of success and a passion for delivering exceptional support and care
• 1+ years of multiple phone line experience, with the ability to handle high call volumes and prioritize tasks effectively

What Blithequark Offers

At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks, including competitive pay, health plans with FSA or HSA options, dental and vision insurance, optional life insurance, and a 401K with company match. We also offer 12 weeks of parental leave for birthing parents and 4 weeks leave for non-birthing parents, as well as additional parental benefits, including fertility stipends, free diapers, and breast pumps. Our employees also enjoy paid holidays, PTO accrual from day one, and access to employee assistance programs.

Awards and Recognition

Blithequark is proud of our commitment to our employees and our community, and we have been recognized locally and nationally for our achievements. We are Family Forward Certified, a 5000 Best Place to Work award winner, and have received the HME Excellence Award and the Sky High Growth Award.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Customer Experience Representative, you will have access to comprehensive training and support, as well as opportunities for advancement and career progression. You will be part of a dynamic and supportive team, and will have the chance to make a real difference in the lives of our customers.

Work Environment and Company Culture

Blithequark is a fast-paced and dynamic work environment, with a culture that is focused on delivering exceptional support and care to our customers. We are a team-oriented organization, with a strong emphasis on collaboration and communication. We believe in empowering our employees to take ownership of their work and to make decisions that will drive success, and we are committed to providing a positive and supportive work environment that allows our employees to thrive.

Conclusion

If you are a compassionate and experienced customer service professional who is passionate about delivering exceptional support and care to new and expectant mothers, we want to hear from you. As a Customer Experience Representative at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while also enjoying a comprehensive range of benefits and perks. Apply today to join our team and become part of a dynamic and supportive organization that is committed to delivering exceptional support and care to our customers.