Experienced Non-Voice Customer Service Agent – Temporary US-Based Position for Delivering Exceptional Client Experiences

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow and scale is at the heart of everything we do. We empower our team to innovate and deliver beyond expectations, and we are now seeking talented individuals to join our team as Non-Voice Customer Service Agents for a temporary employment opportunity.

Our Mission and Values

Our mission is to empower our team to innovate and deliver beyond expectations. We are driven by a passion for excellence and a deep commitment to our clients and team members. If you share our values and are looking for a dynamic, client-focused team to join, we would love to hear from you. At blithequark, we believe in providing a fun, inclusive workplace culture that fosters personal and professional growth, and we are excited to offer this opportunity to the right candidates.

What We Offer

• Competitive compensation and excellent benefits to support your well-being and financial goals
• Comprehensive training and development programs to help you grow and succeed in your role
• A fun, inclusive workplace culture that values diversity, equity, and inclusion
• Opportunities for personal and professional growth, including career advancement and skills development

About the Role

Our Customer Experience (CX) Team drives customer loyalty, engagement, and value by providing exceptional customer experiences across all channels and touch-points. As a Non-Voice Customer Service Agent, you will be responsible for delivering an exceptional, differentiated, and "concierge-like" customer experience to our community of customers. You will provide world-class customer service in all interactions with customers, think creatively about ways to optimize each customer's experience, and strive to meet and exceed quality and performance metrics.

Key Responsibilities

• Support customers contacting our brand via email and respond to a wide variety of inquiry types to ensure customer satisfaction
• Provide world-class customer service in all interactions with customers and think creatively about ways to optimize each customer's experience
• Receive inbound inquiries via email, verify required information, and do your utmost to solve customer problems
• Actively listen and remain empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
• Learn and retain thorough working knowledge of all existing and new processes and procedures
• Proactively identify and share key insights observed in handling volume with leadership
• Attend team meetings and additional training sessions as scheduled

Requirements and Qualifications

We are looking for individuals with above-average written communication skills, the ability to write clearly and professionally, using proper grammar, spelling, and tone. You should be able to actively listen and use the information provided by the customer to meet their needs, demonstrate appropriate empathy, and accurately and genuinely show understanding of the customer's emotional state. You should maintain courtesy, politeness, and confidence throughout the interaction and demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios.

Essential Qualifications

• Above-average written communication skills
• Ability to actively listen and use the information provided by the customer to meet their needs
• Demonstrate appropriate empathy and accurately and genuinely show understanding of the customer's emotional state
• Maintain courtesy, politeness, and confidence throughout the interaction
• Demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios

Preferred Qualifications

• Previous experience in customer service or a related field
• Ability to adapt and thrive in a fast-paced, rapidly changing environment
• Demonstrate highly detailed and solution-oriented critical thinking skills

Technology and Work Environment Requirements

Please note that there will be blackout periods during this contract, specifically from November to January, when time off may not be granted due to coverage requirements. You will need a reliable computer, headset, and camera that passes our tech check to ensure seamless participation in training and day-to-day responsibilities. In a work-from-home environment, maintaining strong communication and responsiveness is crucial and will be key to your success on this team.

Career Growth and Development

At blithequark, we are committed to providing opportunities for personal and professional growth. As a Non-Voice Customer Service Agent, you will have access to comprehensive training and development programs, career advancement opportunities, and a supportive team environment that fosters growth and success. We believe in investing in our team members and providing them with the tools and resources they need to succeed in their roles and advance in their careers.

Company Culture and Work Environment

At blithequark, we value diversity, equity, and inclusion and are committed to creating a fun, inclusive workplace culture that supports the well-being and success of our team members. We believe in providing a positive and supportive work environment that fosters collaboration, creativity, and growth. As a Non-Voice Customer Service Agent, you will be part of a dynamic, client-focused team that is passionate about delivering exceptional customer experiences and supporting our clients as they grow and scale.

Compensation and Benefits

We offer competitive compensation and excellent benefits to support your well-being and financial goals. Our benefits package includes comprehensive health insurance, retirement savings plans, and paid time off, among other perks. We believe in providing a total rewards package that supports the well-being and success of our team members and helps them achieve their personal and professional goals.

Conclusion

If you are a motivated and customer-focused individual who is looking for a dynamic, client-focused team to join, we encourage you to apply for this exciting opportunity. As a Non-Voice Customer Service Agent at blithequark, you will have the opportunity to deliver exceptional customer experiences, grow and develop your skills, and be part of a fun, inclusive workplace culture that values diversity, equity, and inclusion. Don't miss out on this opportunity to join our team and take the next step in your career. Apply now and let's start our journey together!