Experienced Pharmacy Technician, Clinical Customer Care – Remote Patient Support and Adherence Specialist

Welcome to blithequark

At blithequark, we are driven by a single, clear purpose: to bring our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every team member to feel valued and play a crucial role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview

blithequark is seeking dedicated and compassionate Pharmacy Technicians to join our virtual Clinical Call Center team and provide valuable support for our patients across the Retail Pharmacy setting. As a Call Center Technician on this remote team, you will play a vital role in improving patient adherence and health outcomes for individuals managing various disease states, such as Diabetes, Obesity, Respiratory Illnesses, Chronic Kidney Disease, and more. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they’re taking to better manage their condition.

Key Responsibilities

• Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e., provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.)
• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
• Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution
• Use blithequark Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
• Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
• Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
• Identify and communicate issues to senior-level staff as appropriate
• Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates

Essential Qualifications

• Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance
• Active Pharmacy Technician license in the state of residence
• Ability to obtain Rhode Island Pharmacy Technician license through application and fee
• 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
• Minimum of one consecutive year of experience in customer service
• Ability to maintain a consistent, reliable, and stable internet connection
• Internal colleagues must be in good standing to be considered

Preferred Qualifications

• Prior Call Center experience
• Previous experience working from home
• Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
• Bilingual in Spanish
• Flexibility in work schedule

Education

Verifiable High School diploma, GED, or equivalent work experience

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Pharmacy Technician in our Clinical Call Center, you will have opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, to support business needs. You will be able to expand your skill set, enhance your knowledge, and take on new challenges, all while making a meaningful impact on the lives of our patients.

Work Environment and Company Culture

Our work environment is built on a foundation of trust, respect, and open communication. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute. Our company culture is centered around our Heart At Work Behaviors, which guide our interactions with each other, our patients, and our communities. We are a team of self-disciplined, hardworking, curious, trustworthy, humble, and truthful individuals who are passionate about making a difference in the lives of others.

Compensation and Benefits

The typical pay range for this role is $17.00 - $31.30 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs. You will also have access to education assistance, free development courses, a blithequark store discount, and discount programs with participating partners. Our paid time off policy includes Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are a compassionate and dedicated Pharmacy Technician looking for a new challenge, we encourage you to apply for this exciting opportunity to join our virtual Clinical Call Center team at blithequark. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients, while also growing and developing your skills and career. Don’t miss out on this chance to bring your heart to every moment of your work and join a team that is passionate about delivering exceptional patient care. Apply now and become a part of the blithequark family!