Remote Fitness Attendant & Wellness Coach – Member Engagement, Program Guidance, and Facility Support at Cheyenne YMCA (WY)
Welcome to a Health‑First Career at The Y
The YMCA of Northern Colorado is more than just a community gym – it’s a movement that empowers people of all ages to live healthier, more connected lives. With a legacy dating back to 1844, The Y has grown into a nationwide network of programs, facilities, and dedicated professionals who share a common mission: building a better future through wellness, youth development, and social responsibility. Our Cheyenne location serves as a vibrant hub for fitness enthusiasts, families, and newcomers alike, and we are looking for a passionate, service‑driven individual to join us as a Remote Fitness Attendant & Wellness Coach.
Why This Role Is a Game‑Changer
Imagine a position where you greet members virtually, inspire them to try new classes, and help them navigate their personal fitness journeys—all while working from the comfort of your own home. This role provides you with the perfect blend of frontline member interaction, program promotion, and hands‑on fitness expertise. You’ll work directly with our Program Director and seasoned fitness professionals, gaining mentorship that can launch or accelerate a career in the wellness industry.
Key Responsibilities – What Your Day Will Look Like
As a Remote Fitness Attendant & Wellness Coach, you will be the digital frontline of our Cheyenne YMCA. Your responsibilities include, but are not limited to:
- Member Greeting & Connection: Welcome new and existing members via phone, video chat, or email. Introduce them to staff, share success stories, and foster a sense of community.
- Program & Class Promotion: Assess members’ goals and recommend relevant classes, personal training packages, and wellness workshops. Provide clear, compelling descriptions of each offering.
- Smart Start & Orientation Sessions: Lead virtual “Smart Start” onboarding sessions for new members, walking them through facility policies, safety protocols, and how to make the most of their membership.
- Facility Oversight (Remote Coordination): Partner with on‑site staff to ensure the fitness floor remains tidy, equipment is organized, and safety standards are upheld. Communicate any issues promptly.
- Administrative Support: Handle member inquiries, process class sign‑ups, update digital records, and assist with scheduling for trainers and special events.
- Substitute Coverage: Step in as a virtual substitute instructor or greeter when needed, ensuring continuity of service during staff absences.
- Continuous Learning & Professional Development: Participate in internal trainings, complete required certifications, and stay current with industry trends in strength & conditioning, kinesiology, and wellness coaching.
Essential Qualifications – The Core of Success
We are looking for candidates who demonstrate reliability, enthusiasm, and a genuine commitment to helping others achieve their health goals. The essential qualifications include:
- Minimum age of 16 years at the time of hire.
- Self‑motivated, dependable, and able to work independently in a remote environment.
- Professional demeanor: alert, courteous, and tactful in all communications.
- Ability to serve as a substitute greeter or virtual instructor on an as‑needed basis.
- Current ARC/YMCA First Aid, CPR, and Blood‑Borne Pathogen certifications, or willingness to obtain them within 30 days of hire (training provided).
- Flexible availability for weekday, evening, and weekend shifts; full coverage of all shifts is not required.
Preferred Qualifications – What Sets You Apart
While not mandatory, the following experiences and credentials will make your application stand out:
- Background or ongoing interest in strength and conditioning, personal training, or kinesiology.
- Previous experience in a customer‑service or member‑engagement role, especially in a health‑or‑fitness setting.
- Familiarity with virtual meeting platforms (Zoom, Microsoft Teams) and basic CRM systems.
- Certification from recognized bodies such as ACE, NASM, or ISSA.
- Experience leading group fitness classes or wellness workshops, even on a volunteer basis.
Skills & Competencies – The Tools in Your Toolbox
To thrive in this role, you should possess a blend of interpersonal, technical, and organizational skills:
- Communication: Clear, warm, and persuasive oral and written communication to inspire members.
- Active Listening: Ability to understand members’ needs, motivations, and barriers, then tailor recommendations accordingly.
- Tech‑Savvy: Comfort navigating digital platforms for scheduling, member records, and virtual meetings.
- Time Management: Efficiently balance multiple tasks, shifted schedules, and occasional urgent requests.
- Problem‑Solving: Proactively address member concerns, equipment issues, or scheduling conflicts.
- Team Collaboration: Work closely with on‑site staff, program directors, and trainers to deliver a seamless experience.
- Wellness Knowledge: Basic understanding of fitness principles, nutrition basics, and health‑promotion strategies.
Compensation, Perks & Benefits – What You’ll Receive
We recognize that great talent deserves great rewards. While the base hourly rate starts at $9.50 per hour, the total value of your compensation package includes many added benefits designed to support your health, financial security, and work‑life balance:
- Free YMCA Membership: All employees receive an individual membership at no cost. Those working 10+ hours per week earn a complimentary family membership.
- Program Discounts: 50‑100% off a wide range of YMCA programs, including after‑school activities, camps, youth sports, swim lessons, and specialty summer camps.
- Retirement Contribution: Eligible employees receive an employer contribution equal to 10% of their salary into the YMCA Retirement Fund.
- Paid Time Off: Full‑time staff receive a minimum of three weeks of paid vacation, 88 hours of paid sick leave, and eight paid holidays annually.
- Medical Benefits: Generous medical, dental, and vision coverage for full‑time employees.
- Insurance Coverage: Long‑term disability and life insurance provided at no cost.
- Part‑Time Incentives: Earn one hour of paid sick time for every 30 hours worked.
- Professional Development: Access to YMCA training workshops, certification reimbursements, and mentorship from seasoned fitness professionals.
- Community Impact: Opportunity to make a real difference in the lives of local families, helping them achieve health and wellness goals.
Career Growth – Your Path Forward
The YMCA is a place where careers flourish. As a Remote Fitness Attendant & Wellness Coach, you will have clear pathways to advance within the organization:
- Fitness Specialist: Deepen your expertise, lead virtual group classes, and design custom training programs.
- Wellness Coordinator: Oversee broader wellness initiatives, develop community outreach, and manage program budgets.
- Program Director: Take on strategic leadership, supervise staff, and shape the overall direction of Cheyenne YMCA’s fitness portfolio.
- Regional Management: Move into higher‑level operational roles across multiple YMCA locations, influencing policy and regional growth.
Our commitment to internal promotion means that high‑performing team members are often the first considered for new opportunities, promotions, and special projects.
Work Environment & Culture – The Y Difference
The Y culture is built on three core values: Youth Development, Healthy Living, and Social Responsibility. Even though this role is remote, you will remain deeply connected to our vibrant community:
- Inclusive Atmosphere: We celebrate diversity and foster an environment where every voice is heard and respected.
- Collaboration: Regular virtual team huddles, mentorship sessions, and cross‑functional projects keep you engaged with on‑site staff.
- Wellness‑First Mindset: As employees, you are encouraged to use our facilities, attend classes, and participate in wellness challenges.
- Supportive Leadership: The Program Director provides hands‑on coaching, feedback, and career guidance to help you succeed.
- Community Impact: You’ll be part of initiatives that reach beyond the gym walls—such as youth mentorship, health education, and community outreach events.
How to Apply – Take the First Step Toward a Rewarding Career
If you’re eager to combine your passion for fitness with a role that truly makes a difference, we want to hear from you! Follow these steps to submit your application:
- Prepare an up‑to‑date resume highlighting relevant experience, certifications, and any volunteer work related to health or community service.
- Craft a brief cover letter (no more than 300 words) that explains why you’re excited about the Remote Fitness Attendant & Wellness Coach role and how your background aligns with our mission.
- Visit the YMCA Careers portal and locate the “Remote Fitness Attendant & Wellness Coach – Cheyenne YMCA (WY)” posting.
- Upload your documents, complete the short questionnaire, and click “Submit.”
- Keep an eye on your email for a confirmation and potential next‑step instructions.
Our hiring team reviews applications on a rolling basis, so early submissions are encouraged. We are committed to a swift, respectful recruitment process and will keep you informed at every stage.
Join Our Community of Change‑Makers
The YMCA of Northern Colorado is more than a workplace—it’s a family. By becoming a Remote Fitness Attendant & Wellness Coach, you’ll help our members lead healthier lives while building a rewarding career in a supportive, mission‑driven environment. Apply today and start your journey with The Y!
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