Experienced Remote Operations Manager and Coach Trainee for USA Market in Marion, IN - Leadership Development and Customer Service Expertise Required

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our decisions, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a key member of our team, you will play a vital role in shaping the future of these industries, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that understanding, respecting, and valuing unique experiences, identities, abilities, ideas, and opinions is crucial to our success.

Job Overview: (USA) Coach/Ops Mgr Trainee

We are seeking an ambitious and skilled individual to join our team as a (USA) Coach/Ops Mgr Trainee. This role is based in our innovative remote office and offers the best of both worlds, combining the flexibility of remote work with the collaborative environment of our team. As a Coach/Ops Mgr Trainee, you will be responsible for driving success through a diverse skill set, including leadership development, customer service, financial management, and operational excellence. The compensation for this role is competitive, benchmarked against industry standards to ensure that our team members are rewarded for their hard work and dedication.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates, utilizing tools like Tour-to-Teach to provide feedback and guidance.
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction, ensuring that everyone is aligned and working towards common goals.
• Model and demonstrate exceptional customer service standards to store associates, following and demonstrating the One Best Way (OBW) service model, and managing customer service initiatives to ensure a high-quality customer experience.
• Drive financial performance and sales in designated store areas by reviewing and evaluating P&L statements, managing budgets, forecasting expenses, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, and ensuring diversity and inclusion awareness.
• Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and identifying and communicating goals and objectives.

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• 2 years of college education
• 1 year of retail experience and 1 year of supervisory experience
• 2 years of general work experience and 1 year of supervisory experience

Additionally, for facilities that sell firearms, you must be willing to undergo a firearms-specific Criminal Background Check (CBC) and complete Firearms Authorized Training. For facilities that sell only ammunition and have state-specific requirements, you may need to obtain a current state-issued Certificate of Eligibility.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As a (USA) Coach/Ops Mgr Trainee, you will have access to a range of training programs, including Academy trainings and Open Door trainings, designed to help you build your skills and advance your career. You will also have the opportunity to work with experienced leaders and mentors who can provide guidance and support as you navigate your role and develop your expertise.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and diversity. We believe that everyone deserves to feel valued, heard, and empowered to contribute their best work. As a remote team member, you will be part of a collaborative and dynamic environment that is designed to support your success and well-being. We offer a range of benefits and perks, including flexible working arrangements, associate discounts, and access to mental health resources, to help you maintain a healthy work-life balance and thrive in your role.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a range of benefits, such as:

• Multiple health plan options, including vision and dental plans for you and your dependents
• Financial benefits, including 401(k), stock purchase plans, and life insurance
• Associate discounts in-store and online
• Education assistance for associates and dependents
• Parental leave pay during military service
• Paid time off, including vacation, sick, and parental leave
• Short-term and long-term disability benefits

Eligibility requirements apply to some benefits, and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Conclusion and Call to Action

If you are a motivated and talented individual who is passionate about leadership development, customer service, and operational excellence, we encourage you to apply for the (USA) Coach/Ops Mgr Trainee role. This is a unique opportunity to join a dynamic and innovative team, develop your skills and expertise, and contribute to the success of one of the world's leading retailers. Don't miss out on this chance to take your career to the next level and make a real impact on the lives of our customers and associates. Apply now and become a part of the Walmart team!