**Experienced Part-Time Education and Training Program Assistant – Virtual Classroom Support and Operations**

About Twin Cities R!SE

Twin Cities R!SE is a nonprofit 501(c)3 organization dedicated to transforming the lives of individuals impacted by racial or socio-economic barriers through Personal Empowerment, career training, and meaningful employment. Our mission is to create a community where all individuals, especially people of color, have attained financial independence through employment success.

About the Role

We are seeking an experienced Part-Time Education and Training Program Assistant to support the delivery of our 8-week career training programs. As a key member of our Education team, you will play a vital role in ensuring the success of our participants by providing administrative and operational support, facilitating communication, and troubleshooting technical issues. If you are passionate about education, technology, and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.

Job Purpose

The Part-Time Education and Training Program Assistant will be responsible for supporting the education strategy and delivery of Twin Cities R!SE's training programs. This role will involve a variety of activities and accountabilities, including session scheduling, reporting, and facilitation support, as well as learning management system (LMS) administration, content management, and participant communication.

Key Responsibilities

• Manage administration of session scheduling and facilitate communication throughout the organization.
• Support facilitators by monitoring chat, attendance, and behavior during sessions as scheduled.
• Ability to troubleshoot technical problems related to Zoom, such as audio/video issues, screen sharing, and connectivity problems.
• Security Awareness: Awareness of Zoom security features and best practices to ensure the safety and privacy of participants, including managing meeting passwords and enabling waiting rooms.
• Attendance Tracking: Proficiency in using Zoom's attendance tracking features and excel tools to monitor participant attendance during online sessions.
• Coordinate communication with links for accessibility as new cohorts are launched and manage kick-off events to maximize attendance.
• Perform basic LMS functionality, support participants access to LMS as requested.
• Maintain Training Content Files for Education Services and Facilitators
• Maintain and organize Education Reporting resources measuring results and outcomes (Salesforce and Others)
• With the Education Strategy Coordinator- continue to develop and document Educational Services processes to improve efficiency and maximize results
• Perform Task Approvals for assigned LMS activities.
• Ensure education calendar is updated and accurate for cohorts.
• Coordinate delivery of certificates and other credentials for participants upon completion.

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

Minimum Education and Experience

• A bachelor's degree in education, instructional technology, or a related field is preferred. Relevant coursework or certifications in educational technology can also be beneficial.
• In-depth knowledge of Zoom features and settings, including scheduling meetings, managing breakout rooms, controlling participant permissions, and troubleshooting common issues.
• Proficiency in using LMS platforms and other educational technology tools.

Knowledge, Skills and Abilities

• Knowledge of strategies to engage participants effectively during Zoom sessions, such as using interactive features, chat, and polling.
• Ability to identify and address issues related to the LMS, communication, and tracking participant progress.
• Experience with administrative tasks related to education, such as record-keeping, data management, and communication, is important.
• Strong computer skills, including familiarity with email, spreadsheets, and document management systems.
• Excellent skills in organization, attention to detail and time management.
• Accuracy in data entry and record-keeping is crucial to ensure that participant information and progress are tracked correctly.
• Ability to adapt to changing needs, technology upgrades, and program requirements.
• Strong organizational and multitasking abilities are necessary to manage attendance records, track progress, and coordinate completion ceremonies for participants.
• Solid problem-solving skills.
• Ability to communicate effectively with both participants and colleagues including the ability to develop rapport and build strong, trusting relationships.
• Ability to develop and maintain professional, collaborative relationships.
• Excellent written and verbal communication skills are essential for sending clear and informative communications to cohorts.
• Ability to flex schedule to provide assistance for evening cohorts.
• Ability to work cross-culturally and commitment to engaging in diversity, equity and inclusion efforts across the organization.
• A passion for the nonprofit's mission and a genuine interest in helping participants succeed is highly valued.

Work Environment and Compensation

This is a part-time hybrid role with a maximum of 20 hours per week. The position will be based in our Minneapolis office, with occasional evening and weekend work required. We offer a competitive hourly rate of $22.16 to $26.60 per hour, as well as sick and safe time accruals. We are committed to hiring and fostering a diverse and inclusive workforce and encourage candidates from diverse backgrounds to apply.

How to Apply

To apply for this exciting opportunity, please submit your application online via our website. We look forward to hearing from you!

Equal Employment Opportunity

Twin Cities R!SE is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.