Experienced Part-Time Remote Call Center Representative – Customer Service and Support for Medicaid Payroll Services

About Workwarp and NexRep

At Workwarp, we're dedicated to providing innovative solutions that empower individuals to live their best lives. Our mission is to bridge the gap between patients, caregivers, and healthcare providers, ensuring seamless communication and support. As a leading provider of payroll services for self-directed Medicaid programs, we're committed to making a positive impact on the lives of those we serve.

NexRep, our trusted partner, connects us with talented individuals like you who share our passion for delivering exceptional customer service. With a strong focus on flexibility and work-life balance, NexRep offers a unique opportunity for remote work, allowing you to thrive in a supportive environment that values your well-being.

About the Role

We're seeking an experienced Part-Time Remote Call Center Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to patients and caregivers, ensuring their needs are met with compassion and professionalism. Your primary focus will be on answering incoming calls, resolving issues, and providing guidance on payroll-related inquiries.

Key Responsibilities:

• Answering incoming calls from patients and caregivers with empathy and professionalism, responding to their questions and providing essential information.
• Actively assisting with enrollment, program applications, and setup in applicable systems.
• Retrieving information to assist caregivers with payroll-related inquiries.
• Utilizing de-escalation techniques when supporting upset or frustrated callers.
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing.
• Documenting information and outcomes as necessary.

About You

To succeed in this role, you'll need to possess a strong foundation in customer service, with a minimum of one year of experience in a similar position. Your excellent communication and interpersonal skills will enable you to build trust with patients and caregivers, while your technical skills will allow you to navigate our systems with ease.

Some of the essential qualifications for this role include:

• Excellent written and verbal communication skills.
• Strong active listening skills.
• Ability to handle sensitive calls and de-escalate emotionally charged situations.
• Great attention to detail.
• Ability to multitask and adapt to change in a fast-paced environment.
• Quality-focused mindset and a desire to achieve first call resolution whenever possible.
• Ability to accurately and confidently work with numbers and discuss money.

Your Home Office Environment

To ensure a seamless and productive work experience, you'll need to meet the following technical requirements:

• A computer with the following specifications: Windows 10 or 11 operating system, 8GB of RAM, 6 CPUs (speed * processors), at least 500MB of free space, sound card (standard on most computers), up-to-date antivirus software, and access to high-speed, hardwired internet.
• Dual monitors.
• A USB noise-cancelling headset.
• A webcam for certification and training purposes.

Flexible Hours of Operation

As a Part-Time Remote Call Center Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. Prior to supporting this client, you'll need to successfully complete a Certification class. While you won't be able to invoice for the $13 per hour during Certification, you'll have the ability to earn certification incentives as described below:

• Option 1: December 16th - December 20th. For this group, the first week of certification from 12/16 - 12/20 will run from 9:00 AM to 5:00 PM EST each day. A follow-up two-day certification class will be held at a later date, likely the week of 12/30. You'll receive $250 after you successfully complete the first week of certification and begin servicing. You'll receive an additional $100 after you successfully complete a follow-up 2-day certification class scheduled at a later date, likely the week of December 30th.
• Option 2: December 30th - January 8th. Class will not be held on New Year's Day. For this group, the certification class will run from 9:00 AM to 5:00 PM EST each day. You'll receive $250 after you successfully certification and begin servicing.

Benefits and Perks

As a remote, independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

In addition, you'll receive:

• One-on-one mentorship.
• Free certification and ongoing development opportunities.
• The freedom and flexibility to choose your own schedule, within the client's hours of operation.
• The chance to achieve better work-life balance.

You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We're keen to hear from talented candidates like you.