Remote Weekend Pharmacy Customer Service Representative – Patient Support & Claims Coordination for Workers’ Compensation

About Carlisle Medical – Pioneering Workers’ Compensation Pharmacy Services

For more than four decades, Carlisle Medical has been at the forefront of workers’ compensation benefit management, delivering fast, reliable, and compassionate pharmacy support to injured employees across the United States. Our legacy began in 1980, rooted in a simple yet profound mission: to help people return to health and productivity by ensuring they receive the medications they need—when they need them. As a privately held, fast‑growing company, we blend cutting‑edge technology with a human‑centered approach, partnering with employers, insurance carriers, and pharmacy networks to streamline claim processing, reduce administrative bottlenecks, and improve outcomes for every claimant.

Our culture thrives on collaboration, continuous learning, and a genuine commitment to service excellence. Whether you’re a seasoned customer‑service professional, a recent graduate eager to launch a career in healthcare support, or anyone in between, Carlisle Medical offers a dynamic, inclusive environment where your contributions directly impact the well‑being of workers and the success of our partners.

Why This Role Is a Game‑Changer for Your Career

As a Remote Weekend Pharmacy Customer Service Representative, you will become an essential link in a robust ecosystem that connects claimants, pharmacy providers, and adjusters. Working a flexible four‑day, 10‑hour schedule, you’ll enjoy the autonomy of a home‑based office while collaborating with a dedicated team that values precision, empathy, and proactive problem solving. This position not only offers immediate employment with a competitive salary, but also provides a clear pathway for professional growth within Carlisle Medical’s expanding operations.

Key Responsibilities – What Your Day Will Look Like

• Claimant Profile Management: Accurately create, update, and maintain claimant records within multiple pharmacy network systems, ensuring data integrity and compliance with industry regulations.
• Medication Adjudication Support: Work closely with pharmacy partners to verify coverage, process prescription authorizations, and resolve any discrepancies that could delay medication delivery.
• Cross‑Functional Coordination: Serve as the primary liaison among client adjusters, pharmacy staff, and claimants, facilitating clear communication and timely resolution of issues.
• Reporting & Data Analysis: Generate and review reports that track medication utilization, claim status, and performance metrics, delivering actionable insights to internal stakeholders.
• Customer Interaction: Field inbound calls and emails from claimants, adjusters, and pharmacy representatives, providing knowledgeable answers, troubleshooting problems, and offering empathetic support.
• Process Adaptation: Quickly learn and apply new software platforms, workflow changes, and client‑specific requirements, ensuring seamless service continuity.
• Continuous Improvement: Identify opportunities to streamline processes, reduce errors, and enhance the overall claimant experience, feeding recommendations back to leadership.
• Additional Duties: Participate in team meetings, training sessions, and special projects as assigned, contributing to the collective success of the pharmacy services division.

Essential Qualifications – What You Must Bring

• Experience: Minimum of three (3) years of customer‑service or telephonic support experience, preferably within healthcare, pharmacy, or insurance environments.
• Education: High school diploma or equivalent required; associate or bachelor’s degree in a related field considered an asset.
• Technical Proficiency: Strong computer literacy, including comfort with Microsoft Office Suite, multiple web‑based applications, and the ability to quickly learn new platforms.
• Communication Skills: Exceptional written and verbal communication, with a focus on clear, concise, and professional language; ability to interpret and draft documents such as letters, reports, and email correspondence.
• Attention to Detail: Proven track record of handling large volumes of data and communications without sacrificing accuracy.
• Customer‑Centric Mindset: Demonstrated empathy, active listening, and problem‑solving abilities in fast‑paced, high‑stress situations.
• Reliability: Consistent attendance and punctuality for weekend shifts, with a self‑motivated approach to remote work.

Preferred (But Not Mandatory) Qualifications

• Previous experience in workers’ compensation claims processing or pharmacy benefits administration.
• Familiarity with industry‑standard pharmacy software such as Medi‑Trust, RxResponse, or similar platforms.
• Certification in Customer Service Excellence, Healthcare Administration, or related professional development programs.
• Experience working in a fully remote environment, including familiarity with collaboration tools like Slack, Microsoft Teams, or Zoom.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to synthesize information from multiple sources, identify patterns, and make data‑driven decisions.
• Time Management: Efficiently prioritize tasks to meet deadlines on a compressed weekend schedule.
• Team Collaboration: Work seamlessly with supervisors, peers, and external partners, sharing knowledge and supporting collective goals.
• Adaptability: Thrive in a dynamic environment where processes evolve regularly to meet client needs.
• Professionalism: Uphold confidentiality, ethical standards, and a positive attitude in all interactions.

Career Growth & Learning Opportunities

Carlisle Medical is committed to investing in its people. As you excel in the weekend pharmacy support role, you will have access to a robust learning ecosystem that includes:

• Formal Training Programs: Courses in pharmacy benefits administration, claims adjudication, and regulatory compliance.
• Mentorship Networks: Pairing with senior leaders who can guide your professional development and help you navigate career pathways.
• Internal Mobility: Opportunities to transition into full‑time weekday roles, supervisory positions, or specialized functional areas such as claims analysis, quality assurance, or technology implementation.
• Certification Support: Financial assistance for pursuing relevant certifications (e.g., Certified Pharmacy Technician, Certified Professional in Healthcare Quality).

Each of these avenues is designed to empower you to expand your skillset, increase your earning potential, and cement your place as a valued contributor within a thriving organization.

Work Environment & Company Culture

Our remote workforce enjoys a flexible, results‑oriented environment that balances autonomy with clear expectations. You will receive a fully equipped home‑office stipend, including a dedicated computer, headset, and ergonomic accessories to ensure a comfortable and productive workspace. The weekend team operates as a cohesive unit, meeting virtually at the start of each shift for briefings, sharing insights, and fostering a sense of camaraderie despite the physical distance.

Culture at Carlisle Medical is built on three pillars:

• Integrity: We act with honesty and transparency in every interaction, building trust with claimants, partners, and colleagues.
• Excellence: We set high performance standards and celebrate achievements that enhance service quality.
• Compassion: We understand the personal challenges faced by injured workers and approach each conversation with genuine empathy.

Regular virtual events, wellness challenges, and recognition programs reinforce these values, ensuring that each team member feels seen, heard, and appreciated.

Compensation, Perks & Benefits

While the exact salary will be discussed during the interview process, you can expect a competitive base pay commensurate with experience and industry benchmarks. In addition to base compensation, Carlisle Medical offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage with multiple plan options.
• Retirement Savings: 401(k) plan with employer match to help you build long‑term financial security.
• Paid Time Off: Generous vacation accrual, sick leave, and holiday pay.
• Remote Work Stipend: One‑time allowance for home‑office setup and ongoing internet reimbursement.
• Professional Development: Access to online training platforms, tuition assistance, and conference funding.
• Employee Assistance Program (EAP): Confidential counseling, financial planning, and wellness resources.
• Recognition & Rewards: Quarterly performance bonuses, employee of the month honors, and milestone celebrations.

Application Process – How to Take the Next Step

Ready to make a meaningful impact while advancing your career? Follow these simple steps to apply:

1. Click the Apply To This Job link above.
2. Submit your updated résumé highlighting relevant customer‑service and healthcare experience.
3. Provide a concise cover letter that explains why you are passionate about supporting injured workers and how your skill set aligns with the responsibilities outlined.
4. Complete the brief online assessment to help us understand your communication style and technical aptitude.
5. Await a call from our Talent Acquisition team to schedule a virtual interview.

Your Future Starts Here

At Carlisle Medical, we believe that every interaction is an opportunity to change a life for the better. If you are a motivated, detail‑oriented professional who thrives in a remote, weekend setting, we want to hear from you. Join a team that values your expertise, invests in your growth, and celebrates your successes. Apply today and become a key player in delivering the pharmacy care that injured workers deserve.