Experienced Pharmacy Technician - Remote Clinical Customer Care Specialist for Enhanced Patient Wellness and Medication Management

Introduction to blithequark

At blithequark, we are dedicated to revolutionizing the way patients interact with their medications and healthcare providers. Our mission is to empower individuals to take control of their wellness journey, and we achieve this through our innovative approach to pharmacy services. As a leader in the healthcare industry, blithequark is committed to providing exceptional customer care, ensuring that our patients receive the best possible support and guidance. We are now seeking an experienced Pharmacy Technician to join our Clinical Customer Care team, where you will play a vital role in delivering outstanding patient experiences and promoting better health outcomes.

Job Overview

As a Pharmacy Technician - Remote Clinical Customer Care Specialist at blithequark, you will be responsible for providing top-notch support to our customers, addressing their medication-related queries, and ensuring that they receive the necessary guidance to manage their health effectively. This is a remote position, offering you the flexibility to work from the comfort of your own home, while being part of a dynamic team that is passionate about making a positive impact on patients' lives. If you are a licensed pharmacy technician with a strong commitment to customer care and a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer incoming telephone calls from Customer Care associates on a daily basis and maintain assigned metrics, ensuring that all customer interactions are handled efficiently and effectively.
• Make outbound calls for various purposes, including situations deemed urgent by our clinical pharmacist team, to provide timely support and resolve customer concerns.
• Assist our clinical pharmacist team with outgoing calls to healthcare providers, pharmacies, and customers, ensuring seamless communication and collaboration.
• Provide guidance and feedback to Customer Care Associates using a consultative approach, continually developing their knowledge and skills to enhance customer support.
• Complete tickets to support the Customer Care Team and Clinical RPh team, ensuring that all customer inquiries and concerns are addressed promptly and professionally.
• Maintain an advanced understanding of blithequark's policies and procedures, as well as our products and services, to provide accurate and informative support to customers.
• Monitor and process all help desk assigned tasks on a daily basis, ensuring that all customer issues are resolved efficiently and effectively.
• Act as the primary point of contact for escalated calls by Customer Care Associates, handling these calls with professionalism and following through until resolution has been met.
• Manage the reporting of customer complaints and provide resolution per set SLA's, escalating issues as appropriate to ensure timely and effective resolution.
• Investigate and report pharmacy errors, ensuring that all issues are addressed promptly and that our customers receive the highest level of care.
• Learn and stay up-to-date on pharmacy laws and regulations nationwide, ensuring that blithequark remains compliant and that our customers receive accurate and informative support.
• Serve as a point of contact for any system or technology/software outages, notifying all appropriate parties for resolution and minimizing downtime.
• Maintain the confidentiality of all customer information, adhering to blithequark's strict data protection policies and procedures.
• Work autonomously and proactively identify areas in need of improvement, implementing process enhancements and contributing to the continuous development of our Customer Care team.
• Collaborate constantly with teammates, fostering a culture of open communication, mutual respect, and teamwork.
• Demonstrate a customer-centric approach and commitment to quality, ensuring that all customer interactions are handled with professionalism, empathy, and understanding.
• Work a flexible schedule, with shifts that may start and end outside of normal business hours, to ensure that our customers receive support whenever they need it.
• Perform other tasks assigned while working in a fast-paced environment, prioritizing tasks effectively and managing multiple responsibilities with ease.

Essential Qualifications

To be considered for this exciting opportunity, you must possess the following essential qualifications:

• An active and unrestricted in-state Board of Pharmacy License (including Pharmacy Technician, Trainee, and Assistant Licenses).
• A high school or equivalent diploma.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• National Pharmacy Technician Certification (PTCB or NHA).
• Demonstrated ability to work as an effective team member, with a strong commitment to collaboration and teamwork.
• Strong organization skills and attention to detail, with the ability to prioritize tasks effectively and manage multiple responsibilities.
• Experience recognizing and identifying patient medications, with a strong understanding of pharmacy operations and medication management.
• 6+ months of relevant experience working with computer and web-based tools, with proficiency in using technology to support customer care and pharmacy operations.
• Experience working under pressure in a fast-paced work environment, with a proven track record of consistently meeting standards for productivity and quality.

Skills and Competencies

To succeed in this role, you must possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, teammates, and healthcare providers.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and identify areas for process improvement.
• Ability to work autonomously and proactively, with a strong commitment to continuous learning and professional development.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively and manage multiple responsibilities.
• Ability to maintain confidentiality and handle sensitive customer information with discretion and professionalism.
• Strong commitment to customer care and patient wellness, with a passion for delivering exceptional patient experiences and promoting better health outcomes.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the continuous learning and professional development of our team members. As a Pharmacy Technician - Remote Clinical Customer Care Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the knowledge and skills necessary to succeed in your role.
• Ongoing training and development opportunities, including workshops, webinars, and online courses, to support your continuous learning and professional growth.
• Opportunities for career advancement, with a range of roles and specialties to explore within our organization.
• Collaborative and dynamic work environment, with a strong focus on teamwork, open communication, and mutual respect.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the following values:

• Customer-centric approach, with a strong commitment to delivering exceptional patient experiences and promoting better health outcomes.
• Collaboration and teamwork, with a focus on open communication, mutual respect, and collective success.
• Continuous learning and professional development, with a range of training and development opportunities to support your growth and advancement.
• Diversity and inclusion, with a strong commitment to creating a welcoming and inclusive work environment that values and respects individual differences.

Compensation, Perks, and Benefits

As a Pharmacy Technician - Remote Clinical Customer Care Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and benefits package, with a range of options to support your health, wellness, and financial security.
• Flexible scheduling and remote work arrangements, with the ability to work from the comfort of your own home and maintain a healthy work-life balance.
• Opportunities for career advancement and professional growth, with a range of roles and specialties to explore within our organization.
• Collaborative and dynamic work environment, with a strong focus on teamwork, open communication, and mutual respect.
• Access to a range of training and development opportunities, including workshops, webinars, and online courses, to support your continuous learning and professional growth.

Conclusion

If you are a licensed pharmacy technician with a strong commitment to customer care and a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity to join our Clinical Customer Care team at blithequark. With a range of training and development opportunities, a collaborative and dynamic work environment, and a strong focus on teamwork and mutual respect, this is an ideal role for anyone looking to take their career to the next level and make a positive impact on patients' lives. Apply now to become a part of our team and contribute to our mission of empowering individuals to take control of their wellness journey.