Experienced Remote Call Center Customer Service Representative for Health Insurance Coverage - Maryland Residents Only

Welcome to Workwarp: Empowering Health Insurance Coverage for All

At Workwarp, we are dedicated to providing exceptional customer service experiences for individuals and families seeking health insurance coverage. As a leading remote call center, we are committed to helping others understand the benefits of having health coverage and guiding them towards the right coverage for their unique needs. If you are passionate about making a positive impact in people's lives and have a desire to help others, we invite you to join our team as a Remote Call Center Customer Service Representative.

About Our Company Culture

Workwarp is a dynamic and innovative company that values its employees and prioritizes their growth and development. We believe in fostering a culture of excellence, teamwork, and open communication. Our remote call center is designed to provide a flexible and comfortable working environment, allowing our representatives to deliver exceptional customer service from the comfort of their own homes. As a Maryland-based company, we are proud to serve the local community and are committed to hiring talented individuals who share our passion for helping others.

Job Overview

We are seeking experienced and motivated Customer Service Representatives to join our remote call center team. As a representative, you will be responsible for answering inbound phone calls, providing information and assistance regarding health care insurance options, and updating customer and account information as needed. If you have a strong passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Answer inbound phone calls to provide information and assistance regarding health care insurance options
• Update customer and account information as needed
• Update case records and notate purpose of call
• Utilize multiple database applications as resources
• Be open to feedback for continuous improvement and growth
• Respond to general customer inquiries
• Strive to meet performance metrics for continued professional growth opportunities

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent; college attendance/degree is preferred
• Strong verbal and written communication skills
• Minimum 1 year of Call Center experience
• Minimum of 1 year of healthcare experience
• Computer proficiency
• Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
• Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers
• Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer)
• Must be flexible, reliable, and available for occasional overtime as needed
• Must be able to pass required skill and knowledge assessment tests
• Able to commit to 3 weeks of class training without missing any time from work (days of training)
• Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior experience working in a remote call center environment
• Knowledge of health insurance coverage and terminology
• Experience working with multiple database applications
• Strong analytical and problem-solving skills

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• Comprehensive training program to ensure your success in the role
• Ongoing coaching and feedback to help you achieve your performance goals
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs

Work Environment and Company Culture

Our remote call center is designed to provide a flexible and comfortable working environment, allowing you to deliver exceptional customer service from the comfort of your own home. As a Workwarp employee, you will be part of a dynamic and innovative team that values its employees and prioritizes their growth and development. Our company culture is built on the following core values:

• Excellence: We strive for excellence in everything we do
• Teamwork: We believe in the power of teamwork and collaboration
• Open Communication: We prioritize open and honest communication
• Integrity: We operate with integrity and transparency

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate of $16.63 per hour
• Referral bonus: Refer a friend and receive $50 after they work 90 days
• Comprehensive benefits package, including dental, health, and vision insurance
• Opportunity to work from home and enjoy a flexible work environment

Conclusion

If you are a motivated and experienced Customer Service Representative looking for a challenging and rewarding role, we encourage you to apply. At Workwarp, we are committed to providing exceptional customer service experiences and are passionate about helping others. Join our team and be part of a dynamic and innovative company that values its employees and prioritizes their growth and development. Apply now and take the first step towards a rewarding and challenging career as a Remote Call Center Customer Service Representative.

How to Apply

Ready to join our team? The application process is easy. Simply click the "Apply Now" button and submit your application. We look forward to hearing from you soon!