Experienced Call Center Customer Service Representative – Work from Home Opportunity in Tennessee with blithequark

Introduction to blithequark and the Industry

blithequark is a global leader in communications and technology, dedicated to connecting people to what matters most. As a pioneer in the industry, we are committed to delivering exceptional customer experiences through innovative products and services. Our mission is to empower individuals, businesses, and communities by providing cutting-edge solutions that simplify and enhance their lives. If you are passionate about making a difference and redefining customer service, we invite you to join our team as a Call Center Customer Service Representative – Work from Home in Tennessee.

Job Overview

This exciting opportunity offers a $3,000.00 sign-on bonus, paid out in three installments: $500 after 30 days, $1,000 after 6 months, and $1,500 after 1 year. As a Call Center Customer Service Representative, you will be the voice of blithequark, creating meaningful connections with customers and introducing them to the latest technology, services, and offers. Your goal will be to provide effective and timely resolutions, deliver personalized recommendations, and drive sales growth while ensuring an outstanding customer experience.

Key Responsibilities

• Handle customer service calls, addressing billing and payment inquiries, plan changes, and upgrades
• Utilize creative problem-solving skills to resolve complex customer questions and concerns
• Navigate multiple tools and systems to update customer accounts and maintain records
• Provide personalized recommendations for blithequark's products and services, meeting monthly sales goals
• Instill confidence and loyalty in customers through thoughtful listening and effective service
• Resolve complex customer issues virtually, using various tools and resources, with access to manager or support team assistance
• Simplify explanations of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting on products and services as needed

Essential Qualifications

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to work from home, meeting WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.)
• Availability, accessibility, and accountability to work during established work schedules and shifts

Preferred Qualifications

• Previous experience in a similar role, preferably in the telecommunications or technology industry
• Strong knowledge of blithequark's products and services
• Excellent communication, problem-solving, and customer service skills
• Ability to work in a fast-paced environment, meeting sales goals and performance expectations

Skills and Competencies

To succeed in this role, you will need to possess excellent communication, problem-solving, and customer service skills. You should be able to work in a fast-paced environment, meeting sales goals and performance expectations. Strong knowledge of blithequark's products and services, as well as the ability to navigate multiple tools and systems, is essential. Additionally, you should be flexible, adaptable, and able to work independently in a home office setting.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Customer Service Representative, you will have access to training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have the opportunity to round out your experience, developing new skills and competencies that will enhance your career prospects. With blithequark, the possibilities are limitless, and we encourage you to take the lead as the voice of our company.

Work Environment and Company Culture

blithequark is dedicated to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our company culture is built on a foundation of respect, empathy, and customer-centricity. We believe in empowering our employees to make a difference, providing them with the tools, resources, and support they need to succeed. As a Call Center Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a positive impact on our communities.

Compensation, Perks, and Benefits

Our Customer Service Representatives earn a competitive hourly rate of $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met. Top sellers can earn up to $72,114 per year. We also offer a comprehensive benefits package, including:

• Medical, Dental, and Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. As a Call Center Customer Service Representative – Work from Home in Tennessee with blithequark, you will have the chance to redefine customer service, create meaningful connections with customers, and drive sales growth. With our comprehensive benefits package, competitive compensation, and opportunities for growth and development, this is an opportunity you won't want to miss. Apply now and join our team of dedicated professionals who are committed to delivering exceptional customer experiences and making a positive impact on our communities.