**Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark**
Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events? Do you thrive in a dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Customer Service Associate - Nights and Weekends, where you'll play a vital role in ensuring the satisfaction of our valued sellers and customers.
**About blithequark**
blithequark is a leading player in the live event industry, connecting fans with unforgettable experiences through our innovative ticket exchange platform. Our mission is to provide elite service to both our sellers and customers, and we're seeking a talented Customer Service Associate to join our team. As a key member of our Seller Operations team, you'll be responsible for managing transactions and relationships with our sellers and customers, resolving issues, and providing exceptional support.
**Your Journey as a Customer Service Associate**
As a Customer Service Associate at blithequark, you'll embark on a rewarding journey of growth and development. Here's a snapshot of your progress in the first 30, 90, and 180 days:
**Seller Operations Associate (30 days in)**
* Complete new hire orientation and gain a deep understanding of how blithequark operates and the live event industry.
* Learn about ticket marketplaces and your role in providing exceptional experiences for our customers.
* Develop industry knowledge, critical thinking, and problem-solving skills to proactively identify potential order issues and find solutions.
**Seller Operations Associate (60 days in)**
* Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities.
* Navigate the order queue and determine what requires attention to provide real-time assistance.
**Seller Operations Associate (90 days in)**
* Take an active role in continued learnings to advance your skill sets and contribute to individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring to the Table**
To succeed as a Customer Service Associate at blithequark, you'll need to possess:
* Outstanding communication, attention to detail, and organizational skills.
* A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* A genuine interest in the live event space and a willingness to learn and grow.
**Work Environment and Schedule**
Our Coppell, TX office offers a hybrid model, with 3 days in office and 2 days at home. Your work schedule will be:
* Monday-Friday, 1:30pm-10:00pm, with Tuesday/Wednesday off (first 4 weeks for training)
* Monday-Friday, 1:30pm-10:00pm, with Wednesday/Thursday off (after training)
**Compensation and Benefits**
As a valued member of our team, you'll enjoy:
* A competitive base salary of $40,000
* Eligibility for overtime pay
* Bi-annual bonuses
* Annual equity grant
* A comprehensive benefits package, including medical, dental, and vision insurance
**Why Join blithequark?**
At blithequark, we're passionate about creating unforgettable experiences for our customers and sellers. As a Customer Service Associate, you'll have the opportunity to:
* Work with a talented team of professionals who share your passion for live events
* Develop your skills and knowledge in a dynamic and supportive environment
* Contribute to the growth and success of a leading player in the live event industry
**Ready to Join the blithequark Team?**
If you're a customer-focused individual with a passion for live events, we invite you to apply for the Customer Service Associate - Nights and Weekends role at blithequark. Join us in creating unforgettable experiences for our customers and sellers, and take the first step towards a rewarding career in the live event industry.
DisclaimerSeller Operations Associate (30 days in)
* Complete new hire orientation and gain a deep understanding of how blithequark operates and the live event industry.
* Learn about ticket marketplaces and your role in providing exceptional experiences for our customers.
* Develop industry knowledge, critical thinking, and problem-solving skills to proactively identify potential order issues and find solutions.