Remote Part‑Time Travel Coordination Specialist – Customer Experience & Itinerary Design for Boutique Travel Agency

Welcome to an Exciting Chapter with Our Boutique Travel Agency

Imagine crafting unforgettable journeys from the comfort of your home office. Our boutique travel agency has built a reputation for delivering personalized, luxury travel experiences that turn ordinary vacations into lifelong memories. As we continue to expand our portfolio of curated travel packages, we are looking for a passionate Remote Travel Coordinator who thrives in a virtual environment and is eager to make a meaningful impact on our clients’ adventures.

Based entirely online, this part‑time role offers the flexibility you need while providing a vibrant, collaborative team culture that values creativity, empathy, and relentless attention to detail. If you love turning travel dreams into reality and enjoy the rhythm of managing multiple itineraries, we want to meet you.

Why Join Us? – The Culture, Vision, and Growth Opportunities

Our mission is simple: “Travel should be magical, personal, and seamless.” Every team member lives this mantra daily, embodying our core values of integrity, curiosity, and client‑first service. As a Remote Travel Coordinator, you will be an ambassador of this philosophy, contributing to a workplace where:

• Innovation is celebrated – we constantly explore new tools and technologies to enhance the client journey.
• Professional growth is intentional – we provide mentorship, access to industry webinars, and a clear path toward senior travel‑planning roles.
• Work‑life harmony is prioritized – flexible scheduling, a supportive remote‑first environment, and a culture that respects personal boundaries.

Our team meets virtually each month for strategy sessions, knowledge‑sharing workshops, and casual “coffee‑chat” catch‑ups, ensuring that distance never dilutes connection.

Role Summary – What It Means to Be Our Remote Travel Coordinator (Part‑Time)

As a Remote Travel Coordinator, you will serve as the primary liaison between our clients and the myriad of travel service providers that bring itineraries to life. You will interpret client preferences, design bespoke travel plans, and oversee every logistical touchpoint from booking flights to arranging a surprise spa treatment. This position demands a blend of organizational mastery, interpersonal finesse, and a genuine passion for travel.

While the role is part‑time, you will enjoy a workload that is both challenging and rewarding, with clear expectations around response times, deliverable milestones, and collaborative engagement with teammates across time zones.

Key Responsibilities – Your Day‑to‑Day Impact

• Champion Our Core Values: Consistently embody the company’s mission and culture in every interaction, both internal and external.
• Client Relationship Management: Act as the trusted point of contact, responding promptly to inquiries, addressing concerns, and proactively offering enhancements to travel plans.
• Itinerary Design & Personalization: Translate client desires into detailed, personalized itineraries that include flights, accommodations, dining reservations, tours, and exclusive experiences.
• Surprise & Delight Initiatives: Identify opportunities to exceed expectations—whether that’s a handwritten welcome note, a surprise upgrade, or a curated local experience.
• Payment Processing & Reminders: Accurately apply client payments, generate invoices, and send courteous payment reminders to ensure smooth financial flow.
• Flight & Seat Management: Monitor flight schedules, handle changes, secure optimal seat assignments, and communicate updates to travelers promptly.
• Concierge Services Coordination: Arrange spa appointments, dining reservations, private tours, and any bespoke requests, ensuring every detail aligns with client preferences.
• Pre‑Trip Documentation: Prepare and deliver electronic or hard‑copy travel packets, including itineraries, travel tips, destination guides, and necessary documents, at least three weeks prior to departure.
• CRM Maintenance & Reporting: Keep client profiles, booking records, and activity logs up to date in our cloud‑based CRM, and generate regular status reports for team visibility.
• Time & Schedule Management: Prioritize tasks, set realistic deadlines, and manage your calendar to balance client needs with personal productivity.
• Emergency Support: Serve as the backup point of contact for urgent travel issues, including after‑hours emergencies, ensuring clients never feel stranded.
• Continuous Improvement: Seek out and implement new tools, processes, or best practices that enhance remote collaboration and client satisfaction.

Essential Qualifications – What We’re Looking For

• Self‑Motivated Professional: Demonstrated ability to work independently, set priorities, and meet deadlines without direct supervision.
• Exceptional Communication: Strong verbal and written skills, with the ability to convey complex travel details clearly and courteously.
• Customer‑Centric Mindset: Proven experience in delivering high‑touch service, anticipating client needs, and creating memorable experiences.
• Organizational Excellence: Superior multitasking, attention to detail, and a systematic approach to managing multiple concurrent itineraries.
• Tech‑Savvy: Proficiency with cloud‑based CRMs (e.g., Salesforce, HubSpot), booking platforms, and standard office suites (Google Workspace, Microsoft Office).
• Flexibility & Adaptability: Ability to adjust schedules, respond to last‑minute changes, and thrive in a dynamic, fast‑paced environment.
• Remote Work Experience: Prior experience working virtually, with a reliable home office setup, high‑speed internet, and a professional work environment.

Preferred Qualifications – Nice‑to‑Have Extras

• Previous experience in the travel or hospitality industry, especially in itinerary planning or concierge services.
• Familiarity with global distribution systems (GDS) such as Amadeus, Sabre, or Travelport.
• Fluency in a second language (e.g., Spanish, French, Mandarin) to better serve diverse clientele.
• Certification in travel planning, tourism, or hospitality management.
• Experience with project‑management tools like Asana, Trello, or Monday.com.
• Demonstrated track record of implementing process improvements that increase efficiency or client satisfaction.

Core Skills & Competencies – The DNA of Success

• Empathy & Emotional Intelligence: Ability to listen actively, understand client motivations, and respond with compassion.
• Problem‑Solving Acumen: Quick thinker who can navigate unexpected challenges (flight cancellations, visa issues, etc.) with calm and resourcefulness.
• Detail‑Oriented Execution: Meticulous in checking every travel document, reservation confirmation, and client note.
• Collaborative Spirit: Willingness to share knowledge, support teammates, and contribute to a positive virtual team dynamic.
• Time Management Mastery: Efficiently allocates hours between client outreach, research, booking, and internal communications.
• Innovation Mindset: Constantly seeks fresh ideas for delighting clients and optimizing internal workflows.

Professional Development – Grow With Us

We view every team member as a long‑term investment. As a Remote Travel Coordinator, you will have access to a suite of development resources designed to nurture both your travel expertise and career trajectory:

• Mentorship Program: Pairing with a senior travel consultant for monthly coaching sessions.
• Learning Hub: Unlimited access to online courses covering topics such as luxury travel trends, advanced CRM techniques, and cross‑cultural communication.
• Certification Sponsorship: Financial support for industry‑recognized credentials like the Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) exams.
• Career Pathways: Clearly defined progression from Coordinator → Senior Coordinator → Travel Consultant Lead → Travel Operations Manager.

Work Environment & Company Culture – The Remote‑First Experience

Our agency embraces a fully remote model that empowers you to work from any location with a stable internet connection. We nurture a sense of belonging through:

• Virtual Team‑Building Activities: Quarterly online escape rooms, themed happy hours, and cultural celebration events.
• Transparent Communication Channels: Daily Slack huddles, weekly video stand‑ups, and a shared digital whiteboard for brainstorming.
• Inclusive Practices: Policies that celebrate diversity, equity, and inclusion, ensuring every voice is heard and respected.
• Well‑Being Support: Access to mental‑health resources, ergonomic consultation for home offices, and flexible scheduling to accommodate personal commitments.

Compensation, Perks & Benefits – What You’ll Receive

While exact figures will be discussed during the interview process, our compensation package is competitive and reflects the value we place on skilled travel professionals. In addition to a base hourly wage, you can expect:

• Performance‑based bonuses tied to client satisfaction scores and booking volume.
• Health, dental, and vision insurance options (eligible after a short probationary period).
• Retirement savings plan with employer matching contributions.
• Annual travel stipend for personal exploration – because we believe you should experience the journeys you design.
• Paid time off (PTO) and paid holidays aligned with a standard U.S. calendar.
• Technology allowance for upgrading home‑office equipment.

How to Apply – Take the First Step Toward a Rewarding Remote Career

If you are energized by the prospect of crafting dream vacations, delighting clients, and thriving in a flexible, supportive environment, we encourage you to submit your application today. Please include a tailored resume and a brief cover letter highlighting your most relevant travel coordination experiences and why you believe you are the perfect cultural fit for our team.

Join us in shaping unforgettable journeys—one itinerary at a time.

Apply Now