Experienced Electronic Monitoring Case Manager and Customer Service Representative – Community Corrections and Client Supervision Specialist

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional community corrections services, focusing on electronic monitoring and client supervision. Our team is passionate about making a positive impact in the lives of our clients and the community at large. We are now seeking an experienced and compassionate Electronic Monitoring Case Manager and Customer Service Representative to join our team in Hempstead, NY, on Long Island. As a valued member of our staff, you will play a critical role in supervising clients referred for electronic home monitoring, ensuring their compliance with court orders and program guidelines.

Job Overview

The successful candidate will be responsible for installing and maintaining electronic monitoring equipment, monitoring client compliance, and providing excellent customer service to our clients and stakeholders. This is a unique opportunity to work in a dynamic and supportive environment where you can make a real difference in the lives of others. We offer a competitive salary, comprehensive benefits package, and a $500.00 hiring bonus after 90 days of employment for new employees.

Key Responsibilities

• Meet with clients to install and uninstall electronic home monitoring equipment, providing a comprehensive overview of the program and reviewing the rules of client compliance.
• Conduct weekly meetings with clients to review and approve their daily schedules, ensuring adherence to program guidelines and addressing any alerts or issues that may arise.
• Administer drug and alcohol testing, including breathalyzers, urine samples, oral swabs, and hair follicle collection, following strict protocol and maintaining accurate records.
• Maintain accurate inventory of assigned equipment, troubleshoot problems, and communicate with the call center to resolve any technical issues.
• Update physical and electronic files, ensuring confidentiality and maintaining accurate records of client information.
• Collaborate with court officials to write and update client reports, testifying in court as required.
• Collect supervision payments from clients, providing receipts and completing daily deposits, while following cash collection policy and ensuring accountability for all payments received.
• Comply with applicable regulations, laws, rules, procedures, policies, standards, and/or contractual requirements, demonstrating a commitment to excellence and integrity in all aspects of the role.

Essential Qualifications

To be considered for this exciting opportunity, you will need:

• A High School diploma, GED certification, or equivalent.
• Preferred: Six (6) months of experience in community corrections, electronic monitoring, corrections, probation, or local courts.
• Knowledge of the state judicial system is preferred, as well as proficiency in Microsoft Office (Word, Outlook, and Excel).
• Excellent customer service and communication skills, strong attention to detail, and high-level organizational skills are essential.
• A valid driver's license is required, and the ability to demonstrate a commitment to completing pre-service and other training programs as required.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a community corrections or electronic monitoring environment.
• Knowledge of state and local laws, regulations, and policies related to community corrections.
• Proficiency in electronic record-keeping systems and software applications.
• Ability to speak multiple languages, with a focus on languages commonly spoken in the local community.

Skills and Competencies

To succeed in this role, you will need to demonstrate:

• Strong planning, organizational, and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients, stakeholders, and colleagues.
• Ability to work independently and as part of a team, with a focus on collaboration and mutual support.
• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.

Career Growth and Development

At blithequark, we are committed to supporting the career growth and development of our employees. We offer a range of training programs, workshops, and conferences to help you build your skills and advance your career. Our goal is to provide a supportive and inclusive work environment that fosters professional growth, innovation, and excellence.

Work Environment and Company Culture

Our office is located in Hempstead, NY, on Long Island, and we offer a competitive salary, comprehensive benefits package, and a $500.00 hiring bonus after 90 days of employment for new employees. We are proud of our diverse and inclusive work environment, where everyone is valued and respected. Our team is passionate about making a positive impact in the community, and we are committed to excellence in all aspects of our work.

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401K and retirement savings plan.
• Short-term and long-term disability insurance.
• Basic life insurance.
• Competitive salary and bonuses.
• Opportunities for career growth and development.
• A supportive and inclusive work environment.

Conclusion

If you are a motivated and compassionate individual who is passionate about making a positive impact in the community, we encourage you to apply for this exciting opportunity. As an Electronic Monitoring Case Manager and Customer Service Representative at blithequark, you will have the chance to work with a dynamic and supportive team, build your skills and expertise, and advance your career in a rewarding and challenging field. Don't miss out on this opportunity to join our team and make a real difference in the lives of others. Apply today and take the first step towards a fulfilling and successful career at blithequark!