Experienced Customer Service Associate – Delivering Exceptional Customer Experiences in a Fast-Paced Retail Environment at blithequark

Introduction to blithequark

Imagine being part of a team that is dedicated to making life a little better every day, one smile, one interaction, or one experience at a time. At blithequark, we believe in the power of our associates to create meaningful connections with our customers and drive our success. As a caring team, we are committed to helping each other grow, both personally and professionally, and to building a work environment that is inclusive, respectful, and empowering. If you are passionate about delivering exceptional customer experiences and are looking for a career that offers opportunities for growth and development, then join our team at blithequark and get ready to soar.

Job Summary

The Customer Service Associate plays a vital role in supporting the store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. As a Customer Service Associate at blithequark, you will be responsible for delivering an exceptional customer experience that supports our vision to fulfill lives every day. If you are a team player, a day-brightener, and a go-getter, with a passion for customer service and a commitment to excellence, then we want to hear from you.

Key Responsibilities

• Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner, and utilizing the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns, and operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
• Maintain proper cash levels in register drawer and change machines, activate fuel and gift cards, and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products, such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles, and perform customer fuel transactions and monitor activities at the fuel court.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications, and stock food and beverage areas with products and supplies to ensure in-stock conditions at all times.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures, and complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures, check expiration codes, face and inspect all items, pull expired items, document, and discard, and adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Complete all store housekeeping functions, ensure safe working conditions by maintaining a clean, organized work area, and complete other tasks as assigned by store management.

Essential Qualifications

• Ability to work well individually as well as in a team environment, with good communication skills and excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis, and ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment, and ability to learn and demonstrate all blithequark Safety and Quality Assurance processes and procedures.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs, work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment, and must be at least 16 years old.
• Must have reliable transportation, must wear slip-resistant shoes at all times, and must be able to tolerate exposure to cleaning products.

Preferred Qualifications

• Pursuit of or high school diploma or equivalent, preferred.
• Prior food service and/or customer service experience preferred.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our associates grow and develop their skills and careers. As a Customer Service Associate, you will have access to training and development programs, mentorship, and career advancement opportunities. You will be part of a team that is dedicated to excellence and is passionate about delivering exceptional customer experiences. If you are looking for a career that offers opportunities for growth and development, then join our team at blithequark and get ready to soar.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on the values of respect, inclusivity, and empowerment. We believe in creating a work environment that is safe, supportive, and inclusive, where all associates can thrive and grow. As a Customer Service Associate, you will be part of a team that is committed to making a positive impact on our customers and our communities. If you are looking for a company that shares your values and is dedicated to making a difference, then join our team at blithequark.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. As a Customer Service Associate, you will be eligible for benefits, such as health insurance, retirement savings, and paid time off. You will also have access to discounts on our products and services, and opportunities for career advancement and professional growth. If you are looking for a company that offers a comprehensive compensation package and is committed to the well-being of its associates, then join our team at blithequark.

Conclusion

If you are passionate about delivering exceptional customer experiences and are looking for a career that offers opportunities for growth and development, then join our team at blithequark. As a Customer Service Associate, you will be part of a team that is dedicated to excellence and is passionate about making a positive impact on our customers and our communities. Apply today and get ready to soar with blithequark!