**Experienced Senior Manager Product Management - Customer Experience - Remote**

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as a Senior Manager Product Management - Customer Experience, where you'll have the opportunity to shape the future of our products and services, drive business growth, and make a lasting impact on our customers' lives. **About blithequark** At blithequark, we're dedicated to creating innovative solutions that empower our customers to achieve their goals. As a leading [industry/field], we're committed to delivering exceptional customer experiences through our products and services. Our team is passionate about staying ahead of the curve, embracing new technologies, and pushing the boundaries of what's possible. **Position Purpose** As a Senior Manager Product Management - Customer Experience, you'll play a critical role in driving the development of our products and services, ensuring they meet the evolving needs of our customers. You'll be responsible for leading cross-functional teams, collaborating with stakeholders, and making strategic decisions that drive business growth and customer satisfaction. Your expertise will be instrumental in shaping the future of our products and services, and your passion for delivering exceptional customer experiences will inspire and motivate our teams to achieve greatness. **Key Responsibilities** As a Senior Manager Product Management - Customer Experience, your key responsibilities will include: * **40% Strategy & Planning** + Develop and execute product strategies that align with our business goals and customer needs + Collaborate with cross-functional teams to ensure seamless product development and delivery + Analyze market trends, customer feedback, and competitor activity to inform product decisions + Develop and maintain product roadmaps, prioritizing features and functionality based on customer needs and business objectives + Work closely with stakeholders to ensure product alignment with business goals and customer needs * **30% Delivery & Execution** + Lead cross-functional teams to deliver high-quality products and services that meet customer needs and business objectives + Collaborate with engineering, design, and other teams to ensure timely and successful product delivery + Develop and maintain product metrics and analytics to inform product decisions and measure success + Identify and prioritize product features and functionality based on customer needs and business objectives + Work closely with stakeholders to ensure product alignment with business goals and customer needs * **30% People** + Lead and develop high-performing product management teams, providing coaching, mentoring, and guidance + Attract, retain, and develop top talent to build a world-class product management team + Foster a culture of innovation, collaboration, and continuous learning within the product management team + Develop and maintain product management processes and procedures to ensure efficient and effective product development and delivery **Essential Qualifications** To be successful in this role, you'll need: * 6-8 years of relevant work experience in product management, preferably in a modern software development environment * Proven track record of delivering high-quality products and services that meet customer needs and business objectives * Strong leadership and management skills, with experience leading cross-functional teams * Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels * Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions * Experience with modern software development practices, including agile methodologies and extreme programming principles * Strong understanding of customer needs and business objectives, with the ability to develop and execute product strategies that align with these goals **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working in a fast-paced, dynamic environment where priorities shift on a regular basis * Proven track record of driving business growth and customer satisfaction through product development and delivery * Strong understanding of market trends, customer feedback, and competitor activity, with the ability to analyze and inform product decisions * Experience with product metrics and analytics, with the ability to develop and maintain product dashboards and reports * Strong understanding of product management processes and procedures, with the ability to develop and maintain product management processes and procedures **Competencies** To succeed in this role, you'll need to demonstrate the following competencies: * Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders * Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Cultivates Innovation: Creating new and better ways for the organization to be successful * Customer Focus: Building strong customer relationships and delivering customer-centric solutions * Develops Talent: Developing people to meet both their career goals and the organization's goals * Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people * Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems * Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is passionate about creating a culture of innovation, collaboration, and continuous learning, and we're committed to providing a supportive and inclusive work environment that allows you to thrive. **Compensation and Benefits** We offer a competitive salary range of $110,000 - $240,000, depending on experience and qualifications. In addition to a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off, we also offer a range of perks and benefits, including: * Flexible work arrangements, including remote work options * Professional development opportunities, including training, mentorship, and education assistance * Access to cutting-edge technology and tools * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're a motivated and experienced product management professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references to [insert contact information]. We can't wait to hear from you! Apply for this job